Regional Sales Manager (Northern)

Randstad Malaysia; Ipoh; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Zusammenfassung

Randstad Malaysia is seeking a Regional Operations Manager to oversee multi-branch operations, drive sales strategies, manage budgets, and ensure adherence to SOPs and QA standards across all sites. The role emphasizes recruitment, training, and customer satisfaction in a fast-paced environment.

The position requires proven leadership, strong financial acumen, and experience in managing multi-unit P&L. Based in Ipoh, with responsibilities spanning retail, F&B, or service sectors.

Qualifikationen

• Proven track record as a Multi-Branch / Regional Operations Manager (Retail, F&B, or Service industry).
• Experience managing multi-unit P&L, branch budgets, and operational costs.

Aufgaben

• Develop, plan, manage, and supervise sales strategies for all assigned branches.
• Ensure the Company achieves its monthly sales targets and budgets.
• Monitor and report operational, financial, inventory, and HR performance to senior leadership.
• Enforce SOPs, QA standards, and maintain facility maintenance and cleanliness across branches.
• Oversee recruitment, training, and development to ensure qualified personnel across units.
• Investigate and resolve customer issues professionally and ensure high customer satisfaction.

Kenntnisse

Sales planning

Financial analysis

Budget control

Leadership

Customer success

Ausbildung

Bachelor Degree

Jobbeschreibung

About the job

• 1. Develop, plan, manage, and supervise sales strategies for all assigned branches.
• 2. Ensure the Company achieves its monthly sales targets.
• 3. Develop and implement strategic financial planning for branch operations.
• 4. Manage and control operational costs effectively and efficiently.
• 5. Ensure operating expenses remain within the budget and limits approved by the Company.
• 6. Monitor operational and financial performance and provide periodic reports to the Company.
• 7. Maintain the highest standards of cleanliness, housekeeping, and workplace environment across all branches.
• 8. Ensure branch facilities are properly maintained and fully operational.
• 9. Ensure employees deliver service that meets the Company's quality standards.
• 10. Ensure all Company operations run smoothly, efficiently, and without disruption.
• 11. Ensure all operational processes comply with the Company's policies, SOPs, and established standards.
• 12. Implement and maintain consistent quality assurance across all branches.
• 13. Enforce the Company's disciplinary policies and standards among employees.
• 14. Conduct and manage disciplinary actions in accordance with the Company's policies and procedures.
• 15. Oversee recruitment to ensure all positions are filled with competent and qualified personnel.
• 16. Plan, coordinate, and implement employee training and development programs on a regular basis.
• 17. Ensure a high level of customer satisfaction is consistently maintained.
• 18. Investigate and resolve customer complaints professionally and in accordance with the Company's procedures.
• 19. Ensure adequate inventory levels are maintained for all product categories.
• 20. Monitor and ensure all products meet the Company's quality standards.
• 21. Perform regional management services for branches assigned by the Company from time to time.
• 22. Prepare and submit operational, sales, financial, inventory, and human resource performance reports as required by the Company.

Requirements

. Experience & Background

• Proven track record as a Multi-Branch / Regional Operations Manager (Retail, F&B, or Service industry).
• Experience managing multi-unit P&L, branch budgets, and operational costs.

2. Key Skills & Expertise

• Sales & Finance: Strategic sales planning, financial analysis, and budget/cost control.
• Operations: SOP enforcement, inventory management, facility maintenance, and QA standards.
• HR & Leadership: End-to-end recruitment, team development, training, and employee discipline.
• Customer Success: Service quality management and escalated complaint resolution.

3. Reporting & Core Capabilities

• Proficiency in preparing operational, sales, financial, and HR performance reports for senior executive review.
• Strong leadership, problem-solving, and decision-making capabilities.

Experience

5 years

Skills

sales and business development

Qualifications

. Experience & Background Proven track record as a Multi-Branch / Regional Operations Manager (Retail, F&B, or Service industry). Experience managing multi-unit P&L, branch budgets, and operational

Education

Bachelor Degree