Regional Operations Excellence Manager (Retail)

Michael Page International (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Senior leadership exposure

International stakeholder engagement

Job summary

Michael Page International (Malaysia) Sdn Bhd is seeking a Regional Operations Excellence Manager to drive operational excellence, elevate customer experience, and ensure flawless execution across Southeast Asian markets. You will partner with regional and global stakeholders to translate strategy into action and influence teams without direct authority.

The role offers the chance to coach market leaders, identify improvement opportunities, and lead cross-functional initiatives in a fast-paced

Qualifications

• Ability to influence stakeholders without direct authority.
• Strong communication, coaching and collaboration skills.
• Demonstrated success translating strategy into operational execution.

Responsibilities

• Drive and embed operational excellence initiatives across regional markets.
• Ensure consistent execution of the company’s operating model.
• Lead cross-functional projects from planning through implementation.
• Partner with regional and global stakeholders to align priorities.
• Coach and support market leaders on best practices and change initiatives.
• Identify operational gaps and recommend improvement opportunities.
• Monitor project outcomes and drive continuous improvement efforts.

Skills

Stakeholder influence

Communication

Coaching

Collaboration

Education

Bachelor’s degree in Business/Operations/Retail Management

Job description

Regional Operations Excellence Manager (Retail)

• Join a leading international retail organisation to drive operational excellence, customer experience, and execution across multiple Southeast Asian markets.
• Partners with regional and global stakeholders to translate strategy into action while influencing teams without direct authority.

• Join a leading international retail organisation to drive operational excellence, customer experience, and execution across multiple Southeast Asian markets.
• Partners with regional and global stakeholders to translate strategy into action while influencing teams without direct authority.

Client Details

Our client is a globally recognised fashion and retail brand with a strong presence across Southeast Asia and international markets. Known for its fast-paced environment and customer-centric culture, the organisation is committed to continuous improvement, operational excellence, and developing future leaders.

Description

• Drive and embed operational excellence initiatives across regional markets.
• Ensure consistent execution of the company's operating model.
• Lead cross-functional projects from planning through implementation.
• Partner with regional and global stakeholders to align priorities.
• Coach and support market leaders on best practices and change initiatives.
• Identify operational gaps and recommend improvement opportunities.
• Monitor project outcomes and drive continuous improvement efforts.Conduct regular store visits to understand challenges and support execution.

Profile

• Bachelor's degree in Business, Operations, Retail Management, or related field.
• 5-8+ years' experience in project management, operations, retail, consulting, or business transformation.
• Proven ability to influence stakeholders without direct authority.
• Strong communication, coaching, and collaboration skills.
• Demonstrated success translating strategy into operational execution.
• Self-starter with commercial acumen and the ability to thrive in ambiguity.

Job Offer

• Opportunity to shape a newly created regional role.
• Extensive exposure to senior leadership and international stakeholders.
• Dynamic and collaborative work environment with regional impact.
• Competitive salary package and strong career growth potential.