Retail Operation Manager

Luxasia; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

LUXASIA is seeking a highly experienced Retail Operations Manager for Malaysia, focusing on transforming retail strategy and execution. You will lead a team across stores, drive sales, and ensure best-in-class customer experiences in a dynamic beauty market.

You will oversee audits, store launches, and training while shaping mid- to long-term growth strategies. Travel within the MY region is expected as part of this leadership role.

Qualifications

• Bachelor's degree or equivalent industry experience.
• 8–10 years in Sales and/or Marketing in Beauty and Cosmetics.
• Rich knowledge of Sales & Retail Operations.
• 5+ years leading teams with strong people management skills.
• In-depth retail understanding with strong commercial sense.
• Stock inventory management skills.
• Excellent communication across multi-cultural audiences.
• Strong team player and results-oriented.
• Digitally savvy with project management experience.
• Willing and ready to travel within MY region.

Responsibilities

• Drive Retail Operations Strategy and Execution with end-state in mind to achieve best-in-class Retail Excellence.
• Manage overall retail operations to drive sales, reinforce operations, and store leadership development.
• Ensure operational stewardship and competitive market execution.
• Lead audits and improvements for EQR and annual free goods audits.
• Open new doors, launches, and train manpower per door.
• Develop mid- and long-term growth strategies and sales plans with Senior Brand Lead.
• Oversee regional retail projects to establish retail operations excellence.
• Formulate retail policies to enhance customer experience through SOPs.
• Recruit, hire, and train Retail Supervisors and Beauty Consultants.
• Lead Mystery Shopping programs to ensure high-quality retail experience.

Skills

Retail operations

Sales & marketing

People management

Inventory management

Communication

Team player

Digital savviness

Project management

Travel readiness

Education

Bachelor's degree or equivalent

Job description

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, like Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, SK-II, and growing luxury lifestyle brands, like Dyson, Shark Ninja, Victorinox and Stokke. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Role Purpose:

To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.

Key Accountabilities:

As our Retail Operations Manager, this position will report to the Regional Retail Operations Lead & dotted report to MY Senior Brand Lead; your responsibilities will include but are not limited to:

• Understanding the Malaysia market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary
• Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development
• Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive
• Ensure excellent result of principal’s EQR & Annual Free Goods Audit in every market including organizing audit preparations and executions, as well as driving improvements
• Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and the manpower dispatch by door
• Develop mid- and long-term strategies in order to achieve growth projections
• Develop sales strategies in retail stores (Departmental Stores, Chain Stores and other strategic event projects) together with Senior Brand Lead
• Manage all retail-related projects across the region to establish retail operations excellence
• Formulating retail policies to accentuate the consumer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
• Accountability of the retail partnership (store team) to optimize inventory, improve processes and effectiveness within this side of the business
• Working with stakeholders to establish excellent retail processes which are efficient and consumer-centric.
• Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld
• Analyze and review store management team and Retail team's performance for career growth and succession planning.
• Identifying and communicating sales driver opportunities with sales, marketing and merchandising teams
• Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
• Manage, supervise and coach Retail Operation Executive in recruiting, hiring and training of Retail Supervisors, Counter Leaders and Beauty Consultants.
• Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
• Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
• Be a strong partner to our Trainers to co-develop a holistic training curriculum to build Beauty Consultants’ capabilities to achieve their goals.
• Develop strong partnerships with real partners management (store team) and negotiate best opportunities

Requirement: (Experience, Knowledge & Skills)

• Bachelor's degree or equivalent industry experience.
• 8 to 10 years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry
• Rich knowledge of Sales & Retail Operations is a must
• 5+ years of experience leading teams with strong people management skills.
• Very in-depth retail understanding and ability to influence with strong commercial awareness
• Stock inventory management skills
• Excellent communication skills and ability to engage various audience across multi-cultures
• Strong team player
• Strong commitment to continuous improvement.
• Innovative and strategic thinker
• Strong business acumen and analytical skills
• Results-oriented
• Digitally savvy
• Project management experience, command of project scheduling, milestones and deliverables
• Ability to juggle multiple priorities and work in a fast-paced environment
• Willing and ready to travel (within MY Region)

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let's grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice https://www.luxasia.com/recruitment-privacy-notice/ and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.