Regional Logistics & Customs Specialist – Southeast Asia

Deel; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

ByteBridge is seeking a Regional Logistics & Customs Specialist to oversee import/export, customs clearance and cross-border coordination across Malaysia, Indonesia, Thailand, Vietnam, and the Philippines from our Kuala Lumpur base. You will work with freight forwarders, brokers and internal teams to ensure compliance and timely delivery.

The role requires 2+ years in SEA logistics, knowledge of HS codes, duties and shipping docs, and strong analytical and communication skills.

Qualifications

• 2+ years in import/export logistics or regional logistics.
• Experience with cross-border shipments within Southeast Asia.
• Knowledge of HS codes, duties, import taxes and customs docs.
• Experience with freight forwarders and international courier providers.
• English proficiency; Mandarin an advantage for regional coordination.

Responsibilities

• Import/Export & Customs: manage end-to-end shipments, planning, clearance and delivery across SEA.
• Freight Forwarding & Cost Management: source, compare, negotiate quotes, calculate landed costs.
• Shipping Documentation & Courier Management: prepare invoices, packing lists, airway bills, docs; use DHL/FedEx platforms.
• Shipment Tracking & Exception Management: monitor origin to delivery, update stakeholders, resolve delays and holds.

Skills

Cross-border shipments

HS code classification

Freight rate negotiation

Documentation accuracy

English communication

Coordination across countries

Analytical skills

Tools

DHL platforms

FedEx platforms

Job description

Regional Logistics & Customs Specialist – Southeast AsiaJob detailsDepartment / LogisticsKuala LumpurFull-time**Location:** Malaysia **Regional Coverage:** Malaysia, Indonesia, Thailand, Vietnam & Philippines**About the Role**ByteBridge is looking for a **Regional Logistics & Customs Specialist** to support our growing operations across Southeast Asia.Based in Malaysia, this role will manage end-to-end **import/export logistics, customs clearance and cross-border shipment coordination** across Malaysia, Indonesia, Thailand, Vietnam and the Philippines.You will work closely with freight forwarders, customs brokers, suppliers and internal teams to ensure IT, networking and data center equipment is shipped efficiently, cleared smoothly and delivered in compliance with local regulations.#### **Key Responsibilities**Import/Export & Customs* Manage end-to-end import and export shipments across Southeast Asia, from shipment planning through customs clearance and final delivery.* Handle and coordinate customs declarations and clearance requirements across **Malaysia, Indonesia, Thailand, Vietnam and the Philippines**.* Review and determine appropriate **HS code classifications** for IT, server, networking and related equipment.* Calculate and verify applicable customs duties, import taxes and other clearance charges.* Ensure shipments comply with local customs and import/export regulations.* Coordinate product-specific **permits, certifications and regulatory approvals** for electronic and telecommunications equipment where required.* Work closely with local customs brokers to resolve customs queries, inspections, documentation discrepancies and shipment holds.* Keep up to date with changes in customs regulations and import requirements across the supported markets.#### **Freight Forwarding & Cost Management*** Source, evaluate and manage freight forwarders and logistics partners across the region.* Obtain and compare quotations for **air, sea, road and courier shipments**.* Negotiate freight rates and commercial terms to achieve competitive pricing and reliable service.* Calculate total logistics and landed costs, including freight, duties, taxes, handling fees and surcharges.* Prepare freight quotations and cost estimates for internal **Sales, Operations and Project teams**.* Identify opportunities to optimize logistics costs while maintaining service quality and regulatory compliance.#### **Shipping Documentation & Courier Management*** Arrange international shipments through freight forwarders and courier providers such as **DHL and FedEx**.* Prepare and review shipping documents including **commercial invoices, packing lists, airway bills and customs documentation**.* Ensure shipment information and documentation are accurate and consistent before dispatch and customs declaration.* Coordinate documentation requirements with suppliers, customers, forwarders and customs brokers.#### **Shipment Tracking & Exception Management*** Track shipments from origin through customs clearance to final delivery.* Provide timely shipment updates to internal stakeholders.* Proactively manage logistics exceptions, including customs holds, inspections, documentation amendments, tax adjustments, shipment delays and delivery changes.* Coordinate with relevant parties to minimize delays and ensure timely resolution of shipment issues.* Maintain organized records of shipping documents, customs declarations, permits, freight quotations and logistics costs.#### **Requirements*** Minimum **2 years of relevant experience** in import/export logistics, customs clearance, freight forwarding or regional logistics.* Hands-on experience managing **cross-border shipments within Southeast Asia**.* Good knowledge of **HS code classification, customs duties, import taxes and customs documentation**.* Familiarity with import permits, certifications and regulatory requirements for **IT, electronic or telecommunications equipment**.* Experience working directly with freight forwarders, customs brokers and international courier providers.* Hands-on experience obtaining freight quotations, comparing rates and negotiating with logistics providers.* Familiarity with **DHL, FedEx or similar international courier platforms**.* Good numerical and analytical skills, particularly in freight and landed-cost calculations.* Strong communication and coordination skills with the ability to work across different countries and stakeholders.* Detail-oriented, organized and able to manage multiple shipments and priorities simultaneously.* Good written and spoken **English**.* **Mandarin proficiency is an advantage** for coordination with Chinese-speaking stakeholders and suppliers.#### **Preferred Experience**Experience in one or more of the following would be an advantage:* IT hardware, servers, networking or data center equipment* Technology distribution or system integration* Freight forwarding or customs brokerage* Import permits and certifications for electronic or telecommunications products* Multi-country Southeast Asia logistics operations