Regional IT Support Specialist

Demant; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Career opportunities

State of the art technology

Flexible working conditions

Travel for work globally

Training & conferences

Self-development opportunities

Job summary

Demant in Kuala Lumpur is seeking a Regional IT Support Specialist to join our Global IT team. You will provide Level 1 and 2 IT support across Asia Pacific, including Australia, New Zealand, and Southeast Asia, acting as a key contact for end users and delivering high-quality technical support.

The role requires strong troubleshooting, stakeholder collaboration across multiple countries, and a customer-first mindset.

Qualifications

• Diploma or Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 2 years' experience in an IT support or Service Desk environment.
• MSP experience is a plus.
• Experience providing technical support to end users remotely and onsite.
• Strong knowledge of desktop hardware, software, OS, and networking fundamentals.

Responsibilities

• Provide Level 1 and Level 2 IT support via phone, email, remote access, and onsite.
• Troubleshoot, maintain, and configure hardware, software, and peripherals.
• Deliver IT services per ITIL-based processes (incident, request, change, release, service catalogue).
• Administer user accounts and access permissions.
• Coordinate procurement and deployment of IT hardware and equipment.
• Install, configure, maintain, and support IT infrastructure and end-user devices.
• Ensure room and AV equipment is operational and coordinate repairs with suppliers.
• Support regional production systems per service catalogue commitments.
• Accurately record incidents, requests, tasks, and time entries in ServiceNow.
• Maintain asset records and technical documentation.
• Identify opportunities to improve IT services and user experience.

Skills

IT support

Customer service

English communication

Problem solving

Networking basics

Education

Diploma or Degree in CS/IT

Tools

ServiceNow

Citrix

Cisco

Microsoft technologies

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a passionate and customer-focused Regional IT Support Specialist to join our Global IT team based in Kuala Lumpur.
In this role, you will provide first and second-level IT support across the Asia Pacific region, including Australia, New Zealand, and Southeast Asia. Acting as a key point of contact for end users, you will deliver exceptional technical support, troubleshoot hardware and software issues, and contribute to continuous service improvement initiatives.
This position is ideal for someone who enjoys working in a fast-paced environment, takes ownership of their work, and thrives on delivering high-quality customer service while collaborating with colleagues across multiple countries and business functions.

• Provide Level 1 and Level 2 IT support via phone, email, remote access, and onsite assistance.
• Troubleshoot, maintain, and configure hardware, software, and peripheral devices.
• Deliver IT services in accordance with established ITIL-based processes, including incident management, request fulfilment, change management, release management, and business-critical support.
• Administer user accounts, system access permissions, and server resource access.
• Coordinate the procurement and deployment of approved IT hardware and equipment.
• Install, configure, maintain, and support IT infrastructure and end-user devices.
• Ensure meeting room and audiovisual equipment is operational and coordinate repairs or maintenance with suppliers when required.
• Provide support for regional production systems in line with agreed service catalogue commitments.
• Accurately record all incidents, requests, tasks, and time entries within ServiceNow.
• Maintain accurate asset management records and technical documentation.
• Identify opportunities to improve IT services, processes, and user experience across the business.

You are a proactive and solutions-oriented IT professional with strong technical troubleshooting skills and a customer-first mindset. You possess excellent communication skills, can manage competing priorities effectively, and enjoy building positive relationships with users and stakeholders.

• Diploma or Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 2 years' experience in an IT support or Service Desk environment.
• Previous Managed Services Provider (MSP) experience will be highly regarded.
• Demonstrated experience providing technical support to end users both remotely and onsite.
• Strong knowledge of desktop hardware, software, operating systems, and networking fundamentals.
• Experience with Microsoft technologies and enterprise IT environments.
• Exposure to Citrix and Cisco technologies is highly desirable.
• Excellent English communication skills, both written and verbal.
• Strong problem-solving, analytical, and organisational skills.
• High attention to detail with a commitment to delivering outstanding customer service.

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.
We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization.

We Offer:

• A job in a growing, international company with good career opportunities
• State of the art technology and work in an exciting industry
• Good work life balance with flexible working conditions
• A culture of teamwork, based on knowledge sharing, professional respect, kindness
• We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
• A full-time independent and responsible position
• Training, conferences, and the opportunity for self-development
• We offer the opportunity to travel for work globally

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.