Regional Human Resources Manager

StoreHub; Kuala Lumpur; Vor Ort; MYR 120.000 - 170.000; Vollzeit

Zusammenfassung

StoreHub is seeking a Regional HR Manager to lead day-to-day People operations across Malaysia, Thailand, and the Philippines. You will work with Coaches, the CEO's Office, Heads of Departments, and a regional HR team to drive people initiatives.

You will guide employee relations, probation, performance, and PIP processes, ensuring proper documentation and confidentiality. The role balances business needs with employee experience and risk management.

Qualifikationen

• 7+ years of experience in HR Management, HR Business Partnering, or a similar generalist role.
• 2+ years of experience leading HR team members.
• Strong knowledge of Malaysian employment and labour practices.
• Experience managing or supporting employee relations cases involving external authorities such as JTKSM is a strong advantage.
• Experience supporting more than one country or working closely with regional HR teams; exposure to Thailand and/or the Philippines is preferred.

Aufgaben

• Manage the regional HR team, including HR Generalists and HR operations support.
• Act as the day-to-day HR partner to Coaches and leaders across Malaysia, Thailand, and the Philippines.
• Guide and manage employee relations matters, including performance issues, misconduct, grievances, workplace conflicts, disciplinary matters, and terminations.
• Coach managers on handling difficult conversations, documentation, performance concerns, and employee-related decisions clearly and consistently.
• Ensure probation, performance management, and PIP processes are completed properly, on time, and with proper documentation.
• Oversee core employee lifecycle processes including onboarding, confirmation, changes in employment, transfers, exits, and employee records.
• Coordinate HRIS, benefits, statutory requirements, and People operations with country HR owners and relevant supporting teams.
• Maintain clear and practical HR policies, templates, trackers, documentation, and process guidance.
• Identify recurring People risks, capability gaps, and process failures, then propose practical solutions.
• Partner with senior leaders on People matters, balancing business needs, employee experience, and organisational risk.
• Support company-wide People priorities including Coach capability, employee communication, culture, and process improvement.
• Drive improvements to HR processes and policies that make the team faster, clearer, and more effective.
• Handle sensitive employee and business matters with a high level of discretion and confidentiality.

Kenntnisse

HR leadership

Employee relations

Performance management

Policy development

Cross-country coordination

Stakeholder management

Confidentiality

Communication

Problem solving

People analytics

Tools

HRIS

Jobbeschreibung

Are you driven, results-oriented and a team player?

With 20,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we’re building a dream team where all of your colleagues are extraordinary at what they do and highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

We’re looking for a practical, commercially minded Regional HR Manager to lead day-to-day People operations across Malaysia, Thailand, and the Philippines.

This is not a purely administrative HR role.

You will be the person our Coaches and leaders turn to when they need clear, grounded guidance on performance, employee relations, probation, people processes, and difficult conversations. You will manage the daily operations of the regional HR team, keep core People processes moving, and make sure issues are addressed early, consistently, and with sound judgment.

You should be comfortable getting into the details when needed, while also being able to spot patterns, improve the way we work, and explain the "why" behind People decisions.

You will work closely with our Fractional Head of People, CEO's Office, Heads of Departments, Coaches, and regional HR team.

What you will do:

• Manage the regional HR team, including HR Generalists and HR operations support.
• Act as the day-to-day HR partner to Coaches and leaders across Malaysia, Thailand, and the Philippines.
• Guide and manage employee relations matters, including performance issues, misconduct, grievances, workplace conflicts, disciplinary matters, and terminations.
• Coach managers on handling difficult conversations, documentation, performance concerns, and employee-related decisions clearly and consistently.
• Ensure probation, performance management, and PIP processes are completed properly, on time, and with the right level of documentation.
• Oversee core employee lifecycle processes including onboarding, confirmation, changes in employment, transfers, exits, and employee records.
• Coordinate HRIS, benefits, statutory requirements, and People operations with country HR owners and relevant supporting teams.
• Maintain clear and practical HR policies, templates, trackers, documentation, and process guidance.
• Identify recurring People risks, capability gaps, and process failures, then propose practical solutions before they become bigger problems.
• Partner with senior leaders on People matters, balancing business needs, employee experience, and organisational risk.
• Support company-wide People priorities including Coach capability, employee communication, culture, and process improvement.
• Drive improvements to HR processes and policies that make the team faster, clearer, and more effective.
• Handle sensitive employee and business matters with a high level of discretion and confidentiality.

How will you need to be:

To excel in this role, you should possess a strong combination of judgment, HR fundamentals, leadership skills, and commercial awareness:

• At least 7 years of experience in HR Management, HR Business Partnering, or a similar generalist role.
• At least 2 years of experience leading HR team members.
• Strong hands-on experience managing employee relations and performance matters in Malaysia, including failed probation, warnings, PIPs, disciplinary cases, terminations, and workplace conflicts.
• Strong working knowledge of Malaysian employment and labour practices.
• Experience managing or supporting employee relations cases involving external authorities such as JTKSM is a strong advantage.
• Experience supporting more than one country or working closely with regional HR teams. Exposure to Thailand and/or the Philippines is strongly preferred.
• Strong working knowledge of the employee lifecycle, probation, performance management, PIPs, HRIS, policies, and HR documentation.
• Sound judgment and the ability to balance commercial reality, employee experience, consistency, and risk.
• The confidence to challenge, advise, and influence senior stakeholders when needed.
• Strong written and verbal English, with the ability to explain complex or sensitive matters clearly and thoughtfully.
• Strong relationship-building skills across different functions and levels of seniority.
• A practical, grounded, and approachable working style.
• The ability to work through ambiguity, shifting priorities, and changing business needs without waiting for perfect instructions.
• A problem-solving mindset with a track record of improving processes, policies, or ways of working.
• Strong attention to detail and follow-through.
• The ability to maintain strict privacy and confidentiality when handling sensitive employee and business matters.

What makes working at StoreHub awesome (and refreshing!):

• Our people, for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer learning.
• Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of "corporate nonsense", you’ll feel right at home.
• Cutting-edge tools. If something can be automated, we’ll make it happen. You will be introduced to many different tools we use to support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact, not just effort. We recognise that results are not tied to the number of hours worked. There’s no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don’t measure contribution by hard work or long hours.

CHANGE.

Our core values are super important to us. The more you resonate with them, the more you’ll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple MacBooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry with coffee, snacks, and more yums
• Cutting-edge tools because if something can be automated, we’ll make it happen
• Medical and Dental outpatient visits + medical insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, marital status, veteran status, or disability status.