Regional Delivery Centre Site Director

TMF Group; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

TMF Group in Kuala Lumpur is seeking a senior leader to drive the Kuala Lumpur Regional Delivery Center (RDC). You will build a high-performing, multi-site hub supporting APAC markets and oversee accounting, tax, entity management, payments, and payroll.

You will partner with regional offices and global stakeholders to transition work into the RDC, drive operational excellence, and manage a large cross-functional team.

Qualifications

• Proven experience leading large-scale shared services (200+ FTE) across multiple geographies.
• Strong track record building and scaling RDC delivery capabilities.
• Deep service line knowledge across accounting, tax, entity management, payments and payroll.
• Commercial acumen with P&L ownership and capability to drive growth and efficiency.

Responsibilities

• Lead and scale the Kuala Lumpur RDC as a high-performing, multi-site hub supporting APAC markets.
• Partner with regional offices and global stakeholders to transition work into the RDC and ensure seamless service delivery.
• Build and lead a large, multi-disciplinary team across accounting, tax, entity management, payments and payroll.
• Drive operational excellence through productivity measurement, process optimisation, automation, and simplifying internal billing and metrics.
• Own and manage the RDC P&L, ensuring cost efficiency and scalable growth toward a sustainable profit centre.
• Embed a value-driven operating model aligned to global RDC standards and governance.
• Champion client-centric culture, ensuring delivery quality, risk management, and compliance with ISAE and ISO standards.

Skills

Leadership

Strategic thinking

Stakeholder management

People management

Cross-functional leadership

Tools

ERP systems

Job description

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Key Responsibilities

• Lead and scale the Kuala Lumpur Regional Delivery Center (RDC), establishing it as a high-performing, multi-site delivery hub supporting APAC markets.
• Partner with regional offices and global stakeholders to transition work into the RDC and ensure seamless, high-quality, and consistent service delivery.
• Build and lead a large, multi-disciplinary team across accounting, tax, entity management, payments, and payroll, with a focus on engagement, capability, and leadership development.
• Drive operational excellence through productivity measurement, process optimisation, automation, and simplification of internal billing and performance metrics.
• Own and manage the RDC P&L, ensuring cost efficiency, scalability, and progression towards a sustainable profit centre.
• Embed a value-driven, outcomes-focused operating model aligned to global RDC standards and governance.
• Champion a strong client-centric culture, ensuring delivery quality, risk management, and compliance with global standards (e.g., ISAE, ISO).

Key Requirements

• Proven experience leading large-scale (200+) shared services, BPO, or Regional Delivery Center (RDC) environments across multiple geographies.
• Strong track record of building and scaling delivery capability in complex, multi-site RDC environments, including collaboration with established RDCs in India.
• Experience working closely with local market teams across Asia, influencing senior stakeholders and driving alignment.
• Deep service line knowledge across accounting, tax, entity management, payments, and payroll (funds experience advantageous).
• Commercially astute, with demonstrated P&L ownership and the ability to drive growth, efficiency, and performance through robust productivity and billing metrics.
• Expertise in transition management, process improvement, and the implementation of enabling technologies.
• Strong leadership capability with a proven ability to develop high-performing teams and evolve RDC operating models.