Head of Shared Service Centre, Finance

Confidential; Kuala Lumpur; On-site; MYR 400,000 - 600,000; Full time

Job summary

Confidential in Kuala Lumpur seeks a senior finance leader to design and operate a centralised Shared Service Centre. The role covers team design, recruitment, governance, process standardisation and cross‑functional collaboration with Group and BU Finance.

You will lead ERP transformation, data cleansing and migration, and establish KPI dashboards to monitor performance, driving standardisation across P2P, O2C and R2R while building a high‑calibre SSC team.

Qualifications

• 15+ years of finance experience with 8–10 years in SSC/transformation leadership
• Proven track record in setting up or scaling finance SSC
• Strong process design and optimisation across AP, AR, GL, Reporting

Responsibilities

• Lead end-to-end SSC setup in Kuala Lumpur, incl. team design, recruitment, process transition and governance
• Collaborate with Group and BU Finance for centralisation and smooth migration
• Develop standardised finance processes, policies and controls across P2P, O2C, R2R, statutory reporting and audits
• Establish KPIs, SLAs and dashboards to monitor service quality and efficiency
• Drive continuous improvement through process optimisation, automation and system utilisation
• Site manager for KL office and budget management for SSC
• Define target operating model and roadmap for finance centralisation and standardisation
• Oversee ERP transformation as finance process lead and data migration from legacy systems

Skills

Finance transformation

ERP leadership

Stakeholder management

Process optimisation

Education

Degree in Accounting/Finance

CPA/ACCA/CA

Tools

ERP systems

Data migration

Job description

Shared Service Centre Setup & Operations

• Lead the end-to-end setup of the Shared Service Centre (SSC) in Kuala Lumpur — including team design, recruitment, process transition, and governance framework.
• Collaborate with Group and Business Unit Finance teams to identify activities suitable for centralisation, ensuring smooth migration with minimal business disruption.
• Develop and implement standardised finance processes, policies, and controls across Procure-to-Pay, Order-to-Cash, Record-to-Report, Statutory reporting and Audit.
• Establish and monitor KPIs, SLAs, and performance dashboards to track service quality and efficiency.
• Devise allocation matrix to calculate appropriate service fees to recharge to respective BU
• Drive a continuous improvement culture within the SSC through process optimisation, automation, and system utilisation.
• Site manager for KL office and manage budget for SSC.

Finance Transformation & Process Alignment

• Conduct deep-dive reviews of existing finance processes across acquired entities to identify inefficiencies, risks, and opportunities for harmonisation.
• Define the target operating model and roadmap for finance centralisation and process standardisation.
• Partner with business finance leads to manage change and ensure alignment with the group finance strategy.

ERP Implementation & Data Migration

• Act as the finance process lead for ERP transformation — ensuring that future-state processes are aligned to system capabilities.
• Oversee data cleansing, mapping, and migration from legacy systems into the new ERP.
• Work closely with IT, project management, and finance teams to validate configurations, test workflows, and ensure readiness for go-live.

Leadership & Team Building

• Recruit, train, and mentor a skilled team to manage centralised finance operations.
• Establish a strong service-oriented culture focused on collaboration, accountability, and excellence.
• Develop succession and talent development plans to build long‑term SSC capability.

Qualifications & Experience

• Degree in Accounting, Finance, or related discipline; professional qualification (e.g., CPA, ACCA, CA) preferred.
• Minimum 15 years of finance experience, with at least 8-10 years in a shared service or transformation leadership role.
• Proven track record in setting up or scaling a finance shared service centre, preferably in a regional or multi-entity environment.
• Strong process design and optimisation experience across key finance functions (AP, AR, GL, Reporting).
• Hands‑on experience in ERP implementation, including finance module configuration, data migration, and UAT.
• Excellent stakeholder management skills with the ability to operate effectively across cultures and functions.
• Demonstrated ability to manage change and drive standardisation in a fast‑paced, evolving organisation.