Head of Shared Service APAC

TMF Administrative Services Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 450,000 - 650,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

TMF Administrative Services Malaysia Sdn. Bhd. seeks a strategic leader to lead the Kuala Lumpur RDC, establishing a high-performing, multi-site delivery hub across APAC markets.

You will partner with regional offices and global stakeholders to transition work to the RDC, ensuring seamless service delivery, strong governance, and client-centric focus while expanding capability and scale. Responsibilities include building a large cross-functional team spanning accounting, tax, entity management,

Qualifications

• Experience leading 200+ shared services, BPO, or RDC environments across geographies.
• Proven ability to build and scale RDC delivery capabilities.
• Experience working with Asia market teams and senior stakeholders.
• Deep knowledge across accounting, tax, entity management, payments, and payroll.
• Commercially astute with demonstrated P&L ownership and performance improvements.

Responsibilities

• Lead and scale Kuala Lumpur RDC as a high-performing, multi-site hub.
• Partner with regional offices and global stakeholders to ensure seamless delivery.
• Build a large cross-functional team across accounting, tax, entity management, payments and payroll.
• Drive productivity measurement, process optimisation, automation, and billing metrics.
• Own RDC P&L, driving cost efficiency and scalability.
• Embed a value-driven operating model aligned to global RDC standards.
• Champion client-centric culture with strong risk management and compliance.

Skills

Leadership

P&L ownership

Stakeholder management

Process improvement

Transition management

Job description

Lead and scale the Kuala Lumpur Regional Delivery Center (RDC), establishing it as a high-performing, multi-site delivery hub supporting APAC markets.

Partner with regional offices and global stakeholders to transition work into the RDC and ensure seamless, high-quality, and consistent service delivery.

Build and lead a large, multi-disciplinary team across accounting, tax, entity management, payments, and payroll, with a focus on engagement, capability, and leadership development.

Drive operational excellence through productivity measurement, process optimisation, automation, and simplification of internal billing and performance metrics.

Own and manage the RDC P&L, ensuring cost efficiency, scalability, and progression towards a sustainable profit centre.

Embed a value-driven, outcomes-focused operating model aligned to global RDC standards and governance.

Champion a strong client-centric culture, ensuring delivery quality, risk management, and compliance with global standards (e.g., ISAE, ISO).

Key Requirements:

Proven experience leading large-scale (200+) shared services, BPO, or Regional Delivery Center (RDC) environments across multiple geographies.

Strong track record of building and scaling delivery capability in complex, multi-site RDC environments, including collaboration with established RDCs in India.

Experience working closely with local market teams across Asia, influencing senior stakeholders and driving alignment.

Deep service line knowledge across accounting, tax, entity management, payments, and payroll (funds experience advantageous).

Commercially astute, with demonstrated P&L ownership and the ability to drive growth, efficiency, and performance through robust productivity and billing metrics.

Expertise in transition management, process improvement, and the implementation of enabling technologies.

Strong leadership capability with a proven ability to develop high-performing teams and evolve RDC operating models.

Professional Services More than 10,000 employees

With over 13,000 colleagues in more than 125 offices across 87 jurisdictions, all working to the same high standards of service and security, we provide our clients with local expertise where it is needed most. Our locations cover 92% of world GDP and 95% of FDI inflow.

We are a key part of our clients’ governance, providing the accounting, tax, payroll, fund administration and legal entity management services essential to their success. We make sure rules are followed, reputations protected and operational compliance maintained.

With over 13,000 colleagues in more than 125 offices across 87 jurisdictions, all working to the same high standards of service and security, we provide our clients with local expertise where it is needed most. Our locations cover 92% of world GDP and 95% of FDI inflow.

We are a key part of our clients’ governance, providing the accounting, tax, payroll, fund administration and legal entity management services essential to their success. We make sure rules are followed, reputations protected and operational compliance maintained.