APAC Regional Account Director

Randstad Enterprise; Penang; On-site; MYR 604,000 - 1,087,000; Full time

Job summary

Randstad Enterprise is seeking a Regional Account Director to lead a regional team across APAC, delivering advisory talent acquisition services including MSP/RPO programs. You will manage client roadmaps, supplier performance, and change initiatives while coaching growth-minded team members.

The role focuses on market intelligence, direct sourcing strategies, and commercial performance across Malaysia, China, and other APAC regions, with interaction at senior client levels.

Qualifications

• Experience in a similar leading role in recruitment, within the RPO business model.
• Hands-on RPO management experience for Malaysia region is a must.
• Hands-on RPO management experience for China or other APAC region is preferred
• Fluent English is a must, Mandarin speaker is strongly preferred
• IT, Tech, Semiconductor industry experience is highly preferred
• Proven ability to lead a functional area and make critical business decisions.
• Excellent communication and interpersonal skills, with the ability to interact with high-level decision-makers.

Responsibilities

• Serve as the primary point of contact for clients.
• Develop account roadmaps and lead Lean Sigma reviews.
• Manage supplier performance metrics and contract compliance.
• Conduct quarterly performance reviews and team coaching.
• Review and resolve escalated commercial and contractual issues.
• Ensure invoicing accuracy and adherence to budgets.

Skills

Leadership

RPO management

Client management

Stakeholder communication

APAC experience

English fluent

Mandarin preferred

Strategic thinking

Job description

Randstad Enterprise is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Their delivery encompasses all facets of talent acquisition, from permanent employees to contingent and contractor workforces. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), and Integrated Talent Management services (ITM) which blends RPO and MSP.

About the Role

The Regional Account Director

The Regional Account Director is responsible for leading a regional team across multiple countries (APAC) to deliver an advisory talent acquisition service.

This includes incorporating market intelligence, effective supplier management, creative sourcing strategies for direct supply models, and problem resolution. The role also involves managing the commercial performance of the account and coaching team members for growth and development.

Responsibilities

Client Management

• Serve as the primary point of contact for clients.
• Proactively engage to understand client vision and strategy, and develop account roadmaps.
• Identify process improvement areas and lead Lean Sigma reviews.
• Create and deliver client Monthly Business Reviews and Quarterly Talent Advisory Meetings.

Operations Management

• Work with the implementation team to develop customized reporting.
• Establish and maintain effective benchmarking and control of bill rates.
• Resolve escalated commercial and contractual issues.
• Ensure compliance with internal processes, review operational risk registers, and lead change management initiatives.
• Manage supplier performance metrics and work with suppliers on improvements.
• Conduct quarterly performance review coaching sessions.
• Review supplier contract compliance and manage the onboarding process.

People Management

• Conduct quarterly performance reviews and create individual development plans.
• Provide coaching, mentorship, and support learning and development.
• Lead talent identification initiatives.
• Hold regular team meetings to review performance, update on client initiatives, and share company news.

Change Management

• Drive effective change management for new technologies, Lean Sigma initiatives, and talent advisory transitions.

Financial Performance Management

• Manage financial performance against budget and mitigate financial penalties.
• Ensure a thorough understanding of contracts to minimize risk and ensure accurate invoicing.

Qualifications

• Experience in a similar leading role in recruitment, within the RPO business model.
• Hands-on RPO management experience for Malaysia region is a must.
• Hands-on RPO management experience for China or other APAC region is preferred
• Fluent English is a must, Mandarin speaker is strongly preferred
• IT, Tech, Semiconductor industry experience is highly preferred
• Proven ability to lead a functional area and make critical business decisions.
• Excellent communication and interpersonal skills, with the ability to interact with high-level decision-makers.

Locations

We are open with locations anywhere in Malaysia and China.