Receptionist/Admin

Private Advertiser; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Commission/incentives

EPF

SOCSO

Annual leave

Job summary

Mellow Wellness in Kuala Lumpur is seeking a friendly customer service host to be the first point of contact for clients, ensuring a welcoming experience. You will greet guests, handle enquiries, manage appointments and assist with payments and daily reports.

Ideal candidates are fluent in English and Bahasa Malaysia, with Mandarin a plus. Basic computer skills and experience with appointment or POS systems are preferred. Ability to work shifts, weekends and public holidays is required.

Qualifications

• Friendly, customer-focused demeanor and strong interpersonal skills.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Basic computer skills including WhatsApp, Google Sheets or Excel.
• Comfortable handling cash and electronic payments.
• Able to work independently with minimal supervision.
• Available for shift work, weekends and public holidays.

Responsibilities

• Welcome customers warmly and assist with enquiries.
• Manage appointments, walk-ins, rescheduling and cancellations.
• Respond promptly to WhatsApp, phone calls and social media enquiries.
• Coordinate therapist schedules and assign customers fairly and efficiently.
• Handle payments, issue receipts and perform daily cash reconciliation.
• Maintain accurate customer, sales, package and membership records.
• Promote spa packages, memberships and ongoing promotions.
• Support basic administrative work, data entry and daily reports.

Skills

Customer service

Interpersonal skills

WhatsApp

Excel

Cash handling

Bahasa Malaysia

Mandarin

Tools

POS systems

Appointment software

Job description

You will be the first point of contact for our customers at Mellow Wellness and play an important role in ensuring a smooth, welcoming experience.

Key responsibilities

Welcome customers warmly and assist with enquiries.

Manage appointments, walk-ins, rescheduling and cancellations.

Respond promptly to WhatsApp, phone calls and social media enquiries.

Coordinate therapist schedules and assign customers fairly and efficiently.

Handle payments, issue receipts and perform daily cash reconciliation.

Maintain accurate customer, sales, package and membership records.

Promote spa packages, memberships and ongoing promotions.

Support basic administrative work, data entry and daily reports.

About you

Friendly personality with good interpersonal skills.

Good spoken English and Bahasa Malaysia. Mandarin language is a plus.

Basic computer skills, including WhatsApp, Google Sheets or Microsoft Excel.

Comfortable handling cash and electronic payments.

Able to work independently with minimal supervision.

Available for shift work, weekends and public holidays.

Malaysian citizen or legally permitted to work in Malaysia.

Previous experience in a spa, wellness centre, beauty salon, hotel, clinic or customer-service role (preferred).

Experience using appointment or point-of-sale systems (preferred).

Able to start immediately or within short notice (preferred).

• Commission/incentives
• EPF
• SOCSO
• Annual leave