Receptionist

Abrahab Health Group; Malacca City; On-site; MYR 22,000 - 45,000; Full time

Job summary

Abrahab Health Group seeks a friendly dental reception and administrative staff to welcome patients, manage appointments, and handle communications at our Bukit Baru clinic.

You'll maintain patient records, process digital forms, and support day-to-day operations while upholding confidentiality and professional standards. Fluency in English and Bahasa Malaysia is preferred, with strong data entry and multitasking skills.

Qualifications

• Minimum SPM, Diploma, or equivalent qualification in Business Administration, Office Management, or a related field.
• Prior experience in customer service or reception is preferred.
• Strong computer and data entry skills.
• Excellent verbal communication, multitasking, and problem-solving abilities.
• Good command of English and Bahasa Malaysia.
• Responsible, dependable, and team-oriented.
• Willing to learn and follow clinical protocols.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Welcome patients and visitors in a professional and friendly manner
• Verify patient information and maintain complete and accurate patient dental records
• Manage digital forms and treatment documentation (e.g. Consent form)
• Handle basic patient questions regarding appointments and treatments
• Schedule patient appointments and manage recall systems
• Answer phone calls, reply messages/WhatsApp and manage billings/payments
• Maintain counter organization and paperwork including scanning, filing and managing documents
• Maintain waiting area and playroom cleanliness and comfort
• Assist with general administrative tasks as needed

Skills

Data entry

Verbal communication

Multitasking

Confidentiality

Education

SPM/ Diploma or equivalent

Tools

Microsoft Office

Job description

This is a dental reception and administrative role responsible for welcoming patients and visitors, managing patient records and appointments, handling communications, and supporting the dental clinic's operations.

Key responsibilities

Welcome patients and visitors in a professional and friendly manner

Verify patient information and maintain complete and accurate patient dental records

Manage digital forms and treatment documentation (e.g. Consent form)

Handle basic patient questions regarding appointments and treatments

Develop and maintain a basic understanding of the dental clinic's products or services to effectively communicate features, benefits, and value to patients

Schedule patient appointments and manage recall systems

Answer phone calls, reply messages/WhatsApp and manage billings/payments

Maintain counter organization and paperwork including scanning, filing and managing documents

Maintain waiting area and playroom cleanliness and comfort

Assist with general administrative tasks as needed

About you

Minimum SPM, Diploma, or equivalent qualification in Business Administration, Office Management, or a related field

Prior experience in customer service or reception is preferred

Strong computer and data entry skills

Excellent verbal communication, multitasking, and problem-solving abilities

Good command of English and Bahasa Malaysia

Responsible, dependable, and team-oriented

Willing to learn and follow clinical protocols

Ability to maintain confidentiality and professionalism

Location

Bukit Baru