Real-Time Scheduling & Operations Associate

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; Presencial; MYR 33.000 - 61.000; Jornada completa

Descripción de la vacante

Concentrix Malaysia Sdn. Bhd invites applications for an Associate, Real Time Management in Kuala Lumpur. You will prepare daily, weekly, and monthly reports and decks, and build schedules using Erlang across multiple locations.

The role requires strong communication, Excel and PowerPoint skills, and comfort with various systems. A 24/7 rotational shift is expected, with scheduling experience as an advantage.

Formación

• Strong communication skills (spoken and written).
• Solid knowledge of Microsoft Excel and PowerPoint.
• Comfortable working with computers and various systems.
• Willingness to work on a 24/7 rotational shift.
• Candidates with scheduling experience will have an added advantage.
• Ability to perform well under pressure and in dynamic environments.
• Self-driven with a strong desire for continuous learning and improvement.

Responsabilidades

• Preparation of daily / weekly / monthly reports & presentations.
• Preparing of schedules using Erlang for different queues across multiple locations.
• Resolve escalated issues and requests from site management.
• Root cause analysis of SLA deviations, action plan development and resolution.
• Monitor real-time queue, schedule adherence & attendance.
• Key daily exception requests and update schedules.
• Crosstrain with Scheduling Analyst.
• Optimize breaks the day of or day before the actual schedule.
• Schedule ADHOC intra-day training requests and update schedules.
• Produce and analyze daily efficiency reports (availability, access levels).
• Attend centralized and/or site management meetings, as required.
• Cater to real time adhoc requests as and when required.

Conocimientos

Communication

Excel

PowerPoint

Scheduling experience

Under pressure

Continuous learning

Descripción del empleo

Concentrix Malaysia Sdn. Bhd invites applications for an Associate, Real Time Management in Kuala Lumpur. You will prepare daily, weekly, and monthly reports and decks, and build schedules using Erlang across multiple locations.

The role requires strong communication, Excel and PowerPoint skills, and comfort with various systems. A 24/7 rotational shift is expected, with scheduling experience as an advantage.