Team Leader - Call Center Operations & Coaching

Concentrix; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Team Leader, Operations to supervise a group of call center associates and ensure KPI achievement. You will coach, motivate and hold the team accountable, while closely monitoring attendance and performance. You will escalate issues, run regular team meetings and drive process improvements in a fast-paced environment.

The role emphasizes leadership, coaching, adaptability to a flexible schedule, and adherence to Concentrix values in daily operations.

Qualifications

• Associate degree with 2–4 years relevant experience preferred.
• Motivated with ability to coach and develop team to meet performance expectations.
• Strong written and verbal communication skills.

Responsibilities

• Supervise call center associates daily to meet KPIs.
• Coach and motivate team; monitor attendance and performance.
• Identify issues and implement corrective actions up to termination if needed.
• Conduct team meetings and communicate updates regularly.

Skills

Strong communication

Team leadership

Coaching & mentoring

Multitasking & prioritization

Flexible schedule

Under pressure

Education

Associate's degree

Job description

Concentrix in Kuala Lumpur is seeking a Team Leader, Operations to supervise a group of call center associates and ensure KPI achievement. You will coach, motivate and hold the team accountable, while closely monitoring attendance and performance. You will escalate issues, run regular team meetings and drive process improvements in a fast-paced environment.

The role emphasizes leadership, coaching, adaptability to a flexible schedule, and adherence to Concentrix values in daily operations.