Operations Team Leader — Flexible Schedule & KPIs

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd is seeking a Team Leader, Operations in Kuala Lumpur to supervise a group of call center associates and drive performance. The role requires coaching, accountability, and timely communication to ensure service levels and KPIs are met.

You will mentor team members and manage attendance per policy while aligning with organizational goals. The ideal candidate will have an Associate degree with 2–4 years of relevant experience, strong communication skills, and the

Qualifications

• Must supervise a group of call center associates and monitor attendance per policy and legal requirements
• Coach direct reports on performance on a regular basis to achieve KPIs
• Identify performance issues and implement action plans for improvement
• Ensure KPIs and financial targets are met
• Provide subject matter expertise in handling escalated calls as needed
• Attend manager development training and promote company values

Responsibilities

• Supervise day-to-day activities of a team of call center associates
• Monitor work and attendance to policy and legal requirements
• Provide coaching to improve performance and meet weekly targets
• Address performance issues and implement corrective actions
• Ensure service delivery meets KPIs and financial expectations
• Lead team meetings and organize team activities
• Stay current on internal processes and policies
• Promote company values through actions and leadership

Skills

Team leadership

Coaching

Communication

Multitasking

Mentoring

Flexible schedule

Education

Associate degree

Job description

Concentrix Malaysia Sdn. Bhd is seeking a Team Leader, Operations in Kuala Lumpur to supervise a group of call center associates and drive performance. The role requires coaching, accountability, and timely communication to ensure service levels and KPIs are met.

You will mentor team members and manage attendance per policy while aligning with organizational goals. The ideal candidate will have an Associate degree with 2–4 years of relevant experience, strong communication skills, and the