Associate, Real Time Management

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd invites applications for an Associate, Real Time Management in Kuala Lumpur. You will prepare daily, weekly, and monthly reports and decks, and build schedules using Erlang across multiple locations.

The role requires strong communication, Excel and PowerPoint skills, and comfort with various systems. A 24/7 rotational shift is expected, with scheduling experience as an advantage.

Qualifications

• Strong communication skills (spoken and written).
• Solid knowledge of Microsoft Excel and PowerPoint.
• Comfortable working with computers and various systems.
• Willingness to work on a 24/7 rotational shift.
• Candidates with scheduling experience will have an added advantage.
• Ability to perform well under pressure and in dynamic environments.
• Self-driven with a strong desire for continuous learning and improvement.

Responsibilities

• Preparation of daily / weekly / monthly reports & presentations.
• Preparing of schedules using Erlang for different queues across multiple locations.
• Resolve escalated issues and requests from site management.
• Root cause analysis of SLA deviations, action plan development and resolution.
• Monitor real-time queue, schedule adherence & attendance.
• Key daily exception requests and update schedules.
• Crosstrain with Scheduling Analyst.
• Optimize breaks the day of or day before the actual schedule.
• Schedule ADHOC intra-day training requests and update schedules.
• Produce and analyze daily efficiency reports (availability, access levels).
• Attend centralized and/or site management meetings, as required.
• Cater to real time adhoc requests as and when required.

Skills

Communication

Excel

PowerPoint

Scheduling experience

Under pressure

Continuous learning

Job description

Job Title

Associate, Real Time Management

Job Description

• Preparation of daily / Weekly / Monthly reports & presentations / decks
• Preparing of schedules using Erlang for different queues across multiple locations
• Resolve escalated issues and requests from site management
• Root cause analysis of SLA deviations, action plan development and resolution
• Monitor real-time queue, schedule adherence & attendance
• Key daily exception requests and update schedules
• Crosstrain with Scheduling Analyst
• Optimize breaks the day of or day before the actual schedule
• Schedule ADHOC intra-day training requests and update schedules
• Produce and analyze daily efficiency reports (representative availability, access level etc.)
• Attend centralized and/or site management meeting, as required
• Cater to real time adhoc requests as and when required

Requirements

• Strong communication skills (spoken and written)
• Solid knowledge of Microsoft Excel and PowerPoint
• Comfortable working with computers and various systems
• Willingness to work on a 24/7 rotational shift
• Candidates with scheduling experience will have an added advantage
• Ability to perform well under pressure and in dynamic environments
• Self-driven with a strong desire for continuous learning and improvement
• Open to local Malaysian candidates only

Location

MYS Kuala Lumpur - Sunway VISIO Tower, Level 8, Menara Sunway VISIO

Time Type

Full time

Note

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Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with technology and integrated solutions, in over 70 countries. We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Company Overview

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.