Quality Manager (Key or Global Account)

Michael Page; Penang; Hybrid; MYR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid working arrangement

Competitive remuneration package

Career development opportunities

Job summary

Michael Page Malaysia seeks a seasoned Head of Customer Quality for a global semiconductor leader. You will drive quality management for strategic accounts, lead audits, and shape initiatives across product introductions and manufacturing performance.

The role requires 8+ years in semiconductor QC, expertise in 8D, CAPA, and root cause analysis, plus Mandarin proficiency. Hybrid working, competitive remuneration, and a path to impactful quality transformation.

Qualifications

• Minimum 8 years' experience in a semiconductor manufacturing environment.
• Proven experience in customer quality management and stakeholder engagement.
• Strong knowledge of root cause analysis, 8D methodologies, CAPA, and continuous improvement tools.

Responsibilities

• Lead customer quality management activities for strategic global and key accounts.
• Drive quality improvement strategies aligned with business objectives and customer expectations.
• Manage customer escalations and improve customer quality scorecards.
• Conduct root cause investigations and coach teams on 8D problem-solving methodologies, corrective actions, and preventive actions.
• Act as the customer quality representative, ensuring compliance with customer requirements.
• Lead customer audits and customer performance reporting activities.
• Oversee quality planning for new product introductions.
• Partner with cross-functional teams to improve product quality and manufacturing performance.
• Implement robust quality controls, OCAP processes, and containment actions during out-of-control situations.
• Lead and develop a team focused on delivering outstanding quality outcomes.

Skills

Root cause analysis

8D methodologies

CAPA

Continuous improvement

Education

Engineering/Physics/Math/EE/Mechanical Engineering degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Lead customer quality management activities for strategic global and key accounts.
• Drive quality improvement strategies aligned with business objectives and customer expectations.
• Manage customer escalations and improve customer quality scorecards.
• Conduct root cause investigations and coach teams on 8D problem-solving methodologies, corrective actions, and preventive actions.
• Act as the customer quality representative, ensuring compliance with customer requirements.
• Lead customer audits and customer performance reporting activities.
• Oversee quality planning for new product introductions.
• Partner with cross-functional teams to improve product quality and manufacturing performance.
• Implement robust quality controls, OCAP processes, and containment actions during out-of-control situations.
• Lead and develop a team focused on delivering outstanding quality outcomes.

• Lead customer quality management activities for strategic global and key accounts.
• Drive quality improvement strategies aligned with business objectives and customer expectations.
• Manage customer escalations and improve customer quality scorecards.
• Conduct root cause investigations and coach teams on 8D problem-solving methodologies, corrective actions, and preventive actions.
• Act as the customer quality representative, ensuring compliance with customer requirements.
• Lead customer audits and customer performance reporting activities.
• Oversee quality planning for new product introductions.
• Partner with cross-functional teams to improve product quality and manufacturing performance.
• Implement robust quality controls, OCAP processes, and containment actions during out-of-control situations.
• Lead and develop a team focused on delivering outstanding quality outcomes.

Join a Global Leader in Semiconductor TechnologyDrive Strategic Quality Leadership

• Degree in Engineering, Physics, Mathematics, Electrical Engineering, or Mechanical Engineering.
• Minimum 8 years' experience within a semiconductor manufacturing environment.
• Proven experience in customer quality management and stakeholder engagement.
• Strong knowledge of root cause analysis, 8D methodologies, CAPA, and continuous improvement tools.
• Experience leading customer audits and quality reporting.
• Prior people management experience with the ability to influence cross-functional teams.
• Excellent communication, presentation, and data storytelling skills.
• ISO 9001 Internal Auditor certification will be advantageous.
• Experience within wafer fabrication, semiconductor manufacturing, or vacuum technology environments is highly desirable.
• Mandarin language proficiency required to support communication with Mandarin-speaking stakeholders
  

Our client is a globally recognised technology manufacturing company serving leading customers within the semiconductor industry. With a strong focus on quality, innovation, operational excellence, and employee development, the organisation offers the opportunity to work within a highly collaborative and technically advanced environment supporting global customers.

• Leadership opportunity within a global semiconductor organisation.
• Exposure to strategic international customer accounts.
• Career growth within a highly specialised and growing industry.
• Opportunity to drive meaningful quality transformation and operational excellence initiatives.
• Hybrid working arrangement with flexibility.
• Continuous learning and professional development opportunities.
• Competitive remuneration and benefits package.