Quality Manager (Japanese Speaker)

Tech Mahindra ICT Services ( Malaysia ) SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Tech Mahindra ICT Services Malaysia SDN. BHD. seeks a seasoned professional to establish and sustain a Quality Management system and drive process improvements across the account.

You will implement Operational Excellence Tools, collaborate with site teams, and develop dashboards to monitor performance and ROI. The ideal candidate holds a Bachelor’s degree with 7–10 years of experience, is fluent in Japanese (JLPT N1), and can present rigorous financial analyses to executives.

Qualifications

• Bachelor's degree with 7–10 years of overall experience.
• Proficiency in Japanese Language required (JLPT N1 or native level).
• Experience with structured process improvement methodologies, incl. Lean.
• Strong business acumen and ability to develop financial analyses to quantify business cases, options and risks.
• Excellent communication skills; able to present ideas to Senior Executives.
• Ability to work within tight delivery timelines and manage internal/external clients.
• Experience leading TLs and QAs.

Responsibilities

• Establish and maintain Quality Management system for the account.
• Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous Improvement, Six Sigma, Tiered Accountability & GEMBA).
• Work with site teams to improve efficiency and key metrics via gap analysis and projects.
• Design and implement KPI measures and dashboards to manage process performance.
• Drive ROI/value-added improvements and business transformation.
• Ensure internal and external quality metrics are met.
• Deliver high impact projects with financial gains for the customer.
• Promote compliance with organizational procedures and policies.
• Train staff on Operational Excellence Tools and Kaizen.
• Supervise transactional quality audits to position monitoring as a leading indicator.

Skills

Lean

5S

RCA

Standard Work

Continuous Improvement

Six Sigma

GEMBA

Kaizen

Excel

Data Analysis

Reporting

JLPT N1

Education

Bachelor's Degree (any discipline)

Tools

MS Excel

Job description

This role involves establishing and maintaining a Quality Management system for the account, implementing Operational Excellence Tools, and driving process improvements and business transformation. You will work with site teams to achieve optimal results on efficiency and operational key metrics through gap analysis and process improvement projects.

Key responsibilities

Establish and maintain Quality Management system for the account

Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous Improvement, Six Sigma, Tiered Accountability & GEMBA)

Work with the site team to achieve optimal results on efficiency and other operational key metrics (i.e. First Time Resolution, AHT, shrinkage, Utilization etc.) through gap analysis and process improvement projects

Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

Drive ROI / Value Added approach by driving process improvements and business transformation

Ensure Internal and External Quality metrics are being met

Deliver high impact projects targeting financial gains or value additions to the customer through process optimizations

Work with the site/client team in upholding compliance in all organizational standard procedures and policies

Train staff on Operational Excellence Tools and promote culture of Kaizen

Supervise execution of transactional quality audits to position Transaction monitoring as a leading indicator of operational results

About you

Bachelor's Degree (any discipline) with 7-10 years of overall experience

Proficiency in Japanese Language required (JLPT N1 or native level)

Experience with structured process improvement methodologies, including but not limited to Lean

Strong business acumen and the ability to develop and deliver rigorous financial and/or analysis to quantify business case scenarios, options and risks

Excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives

Ability to work within challenging environment with tight delivery timelines

Ability to manage Internal and external clients; Strong conflict management skills

Ability to manage team of TLs and QAs

Excellent skills on Excel/Quality Tools / Data Analysis /Analytical Skills / Reporting

Tech Mahindra is one of the TOP 5 IT companies in India. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions that enable Enterprises, Associates and the Society to Rise. We are a USD 3.4 billion company with 100,000+ professionals across 51 countries, providing services to 649 global customers with a diverse workforce that connects, collaborates and celebrates together.

TechM is part of the USD 16.5 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, and information technology and vacation ownership.

TechM Global Solution Centre in Kuala Lumpur is an impressive campus in 15 acre with 1100+ FTE capacity, dedicated training facility with 450 seats and with internal car parking. TechM has around 600+ associates in KL as this is one of the strategic development center for servicing customers in APAC.

To know more about Tech Mahindra can check the site http://www.techmahindra.com

Tech Mahindra is one of the TOP 5 IT companies in India. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions that enable Enterprises, Associates and the Society to Rise. We are a USD 3.4 billion company with 100,000+ professionals across 51 countries, providing services to 649 global customers with a diverse workforce that connects, collaborates and celebrates together.

TechM is part of the USD 16.5 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, and information technology and vacation ownership.

TechM Global Solution Centre in Kuala Lumpur is an impressive campus in 15 acre with 1100+ FTE capacity, dedicated training facility with 450 seats and with internal car parking. TechM has around 600+ associates in KL as this is one of the strategic development center for servicing customers in APAC.

To know more about Tech Mahindra can check the site http://www.techmahindra.com