Quality Manager (Japanese Speaker)

Tech Mahindra; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Tech Mahindra Malaysia is seeking a Senior Quality & Process Improvement professional to establish and maintain a Quality Management system for the account, implement Operational Excellence tools (5S, RCA, Lean, Standard Work, Continuous Improvement, Six Sigma, GEMBA), and drive improvements in efficiency and metrics with site teams.

The ideal candidate has a Bachelor's degree and 7–10 years of experience, plus proficiency in Japanese (JLPT N1) or native level, strong financial analysis skills,

Qualifications

• Bachelor's degree in any discipline with 7–10 years of experience.
• Proficiency in Lean, Six Sigma or related process improvement methods.
• Strong financial and analytical skills to quantify business cases.
• Excellent communication and ability to present to senior executives.
• JLPT N1 level Japanese language ability is required.

Responsibilities

• Establish and maintain Quality Management system for the account.
• Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous Improvement, Six Sigma, GEMBA).
• Collaborate with site teams to improve efficiency and key metrics via gap analysis.
• Design KPI measures and dashboards to track performance and sustain improvements.
• Drive ROI/value-added initiatives through process improvements and transformation.
• Ensure quality metrics are met and alignment with procedures and policies.
• Lead and supervise TLs and QAs, and train staff on Operational Excellence tools.
• Deliver high-impact projects with financial gains and value for the customer.

Skills

Lean

Financial analysis

Communication

Japanese (JLPT N1)

Team leadership

Excel

Quality tools

Data analysis

Reporting

Education

Bachelor's Degree

Tools

Excel

Quality Tools

Data Analysis

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role involves establishing and maintaining a Quality Management system for the account, implementing Operational Excellence Tools, and driving process improvements and business transformation. You will work with site teams to achieve optimal results on efficiency and operational key metrics through gap analysis and process improvement projects.

Key responsibilities

• Establish and maintain Quality Management system for the account
• Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous Improvement, Six Sigma, Tiered Accountability & GEMBA)
• Work with the site team to achieve optimal results on efficiency and other operational key metrics (i.e. First Time Resolution, AHT, shrinkage, Utilization etc.) through gap analysis and process improvement projects
• Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
• Drive ROI / Value Added approach by driving process improvements and business transformation
• Ensure Internal and External Quality metrics are being met
• Deliver high impact projects targeting financial gains or value additions to the customer through process optimizations
• Work with the site/client team in upholding compliance in all organizational standard procedures and policies
• Train staff on Operational Excellence Tools and promote culture of Kaizen
• Supervise execution of transactional quality audits to position Transaction monitoring as a leading indicator of operational results

About you

• Bachelor's Degree (any discipline) with 7-10 years of overall experience
• Proficiency in Japanese Language required (JLPT N1 or native level)
• Experience with structured process improvement methodologies, including but not limited to Lean
• Strong business acumen and the ability to develop and deliver rigorous financial and/or analysis to quantify business case scenarios, options and risks
• Excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives
• Ability to work within challenging environment with tight delivery timelines
• Ability to manage Internal and external clients; Strong conflict management skills
• Ability to manage team of TLs and QAs
• Excellent skills on Excel/Quality Tools / Data Analysis /Analytical Skills / Reporting