Training & Quality Specialist, DLO (KL)

TikTok; Kampung Malaysia Tambahan; On-site; MYR 50,000 - 90,000; Full time

Job summary

TikTok seeks a Training & Quality Specialist to uphold high standards of accuracy across annotation projects. You will audit quality, perform RCA, and deliver data-driven reports while driving calibration efforts and training programs.

Your role involves defining goals, improving SOP understanding, and collaborating with cross-functional teams to elevate policy execution and platform quality. Join a fast-growing tech company focused on reliable services.

Qualifications

• Fluency in English as a working language to effectively conduct quality reviews.
• Proficiency in one or more languages from the listed markets to accurately review and moderate content for respective language markets.
• Minimum 1 year of experience in Quality Audit/Quality Governance, and Content Moderation Policy & SOP training.
• Proficiency in Microsoft Office, especially Excel. Proven computer fluency and understanding of software and advanced internet functions.
• Proven experience with quality audit, data analysis and quality management.
• Proven experience working in fast and evolving workflows with eye for detail.
• Proven experience maintaining a high degree of confidentiality while meeting strict deadlines.

Responsibilities

• Act as quality auditor to ensure overall quality standards and platform content security;
• Execute both quantitative and qualitative analyses of data and trends to proactively identify gaps, deliver clear insights on performance, define goals, and drive improvements;
• Conduct training, calibrations, and other improvement initiatives with various teams to continuously drive improvement in policy execution, as well as SOP understanding, and attain excellent quality results;
• Continuously improve quality inspection standards and contribute towards process and platform optimisation;
• Work closely with other departments to support relevant quality and training related needs.

Skills

English fluency

Multilingual capability

QA audit experience

Excel knowledge

Job description

Responsibilities

Our Business Integrity team has a strong user focus and a dedication to technical excellence. We aim to meet our users’ needs with reliable and high-performing platforms and services.

We are seeking a Training & Quality Specialist to join our dynamic team. This role is critical in maintaining high standards of accuracy and consistency of various annotation projects through conducting quality audits and RCA, delivering data-driven insightful reports, and driving impactful metric improvement initiatives such as calibrations, training, etc.

• Act as quality auditor to ensure overall quality standards and platform content security;
• Execute both quantitative and qualitative analyses of data and trends to proactively identify gaps, deliver clear insights on performance, define goals, and drive improvements;
• Conduct training, calibrations, and other improvement initiatives with various teams to continuously drive improvement in policy execution, as well as SOP understanding, and attain excellent quality results;
• Continuously improve quality inspection standards and contribute towards process and platform optimisation;
• Work closely with other departments to support relevant quality and training related needs.

Qualifications

Minimum Qualification(s)

• Fluency in English as a working language to effectively conduct quality reviews.
• Additional Language Requirement: Proficiency in one or more of the following languages is required to accurately review and moderate content for the respective language markets and understand market-specific linguistic and cultural context: Arabic, Bengali, Czech, Danish, Dutch, Tagalog, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Khmer, Korean, Malay, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Urdu, Vietnamese.
• Prior Experience: Minimum 1 year of experience in Quality Audit/Quality Governance, and Content Moderation Policy & SOP training.
• Proficiency in Microsoft Office, especially in Excel. Proven computer fluency and understanding of software and advanced internet functions.
• Proven experience with quality audit, data analysis and quality management.
• Proven experience working in fast and evolving workflows with eye for detail.
• Proven experience maintaining a high degree of confidentiality while meeting strict deadlines.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.