Quality Engineer II

Ultra Clean Technology; Penang; On-site; MYR 70,000 - 110,000; Full time

Job summary

Ultra Clean Technology is hiring a Customer Quality Engineer to lead the quality response for assigned customers.

The role requires strong experience in 8D problem solving, audits and cross-functional collaboration to ensure customer satisfaction and regulatory compliance.

Qualifications

• Min. BS in Engineering or equivalent technical discipline.
• ISO 9001 auditor certification is a plus.
• 3+ years’ experience in Box Build & system integration.
• Experience with EFEMs and BEMs is preferred.
• Experience with Lean, 6S and zero-defect manufacturing.

Responsibilities

• Manage customer quality issues and audits across assigned customers.
• Lead 8D problem solving and develop action plans to close gaps.
• Interface with Manufacturing, Engineering, Purchasing and Sales on quality.
• Develop and review Customer Quality Scorecards and reports.
• Ensure compliance with ISO 9001 and drive continuous improvement.

Skills

Customer quality management

8D problem solving

Audit management

Statistical analysis

Cross-functional collaboration

Regulatory compliance

Root cause analysis

Strong communication

Education

BS in Engineering

Mechanical engineering background

Job description

Customer Quality Engineers are the Customer facing quality lead for all quality issues related to a specific or group of Customers.

Essential Duties and Responsibilities:

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements
• Reports into Site Quality Head and supports operations team to understand Customer requirements
• Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
• Specific responsibilities include meeting/exceeding all goals and objectives for:
• Customer Quality Scorecards
• Customer QMS & technical audits and action plan completion
• Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics
• Effectively interface with Customer to notify material purge/recalls & problems
• Drive problem solving (8D) on all negatively impactful quality escapes to Customer
• Create various presentations and action plans to meet Customer & UCT communication needs

Knowledge, Skills and Abilities:

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.

Educational/Certification Requirement:

• Min. of BS in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
• Registered ISO 9001 auditor with experience a plus

Experience Requirement:

Work Experience:

• At least 3 years’ experience in Box Build & system integration
• Experience with EFEMs (Equipment Front End Modules)
• Experience with BEMs (Back End Modules), Integration Frame Assemblies
• Experience in Value Added assembly products
• 5-10 years experiences in Functional management, compliance Engineering, Operations, Quality or Reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

Physical Demands and Working Conditions:

Criteria:

Requirements:

Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in a standard office environment

• Work Hours (if not regular day – i.e., shifts)

Standard Office Hours

• Physical Demands (i.e., lifting, kneeling, crouching, climbing)

Work may require the ability to lift 10-20 pounds infrequently.

Ability to talk on phone and use computer for extended periods of time may be required.

• Environmental Exposure (i.e., extreme weather conditions, noise levels, electrical or chemical exposure)

May involve exposure to moderate noise levels from printers, faxes, computers etc.

• Overnight Travel (% of time)

Work may require out of town travel depending upon assignment (training and meeting).