Quality Engineer II

UCT; Malaysia; Hybrid; MYR 60,000 - 120,000; Full time

Job summary

UCT in Malaysia seeks a Customer Quality Engineer to lead customer-facing quality issues, define product and process qualification requirements, and coordinate with manufacturing, engineering, purchasing, and operations to ensure compliance with customer specifications.

You will manage customer audits, lead corrective actions, and drive 8D problem solving while maintaining strong communication with customers and internal teams.

Qualifications

• Requires a BS in Engineering or equivalent technical discipline
• ISO 9001 auditor experience is a plus
• Experience with customer-facing quality issues and audits preferred

Responsibilities

• Manage customer quality issues and lead 8D problem solving
• Define and implement product/ process quality controls for assembly lines
• Lead customer audits, scheduling, action tracking, and closure
• Interface with customer to communicate quality status and recalls when needed
• Develop presentations and action plans to meet customer and company needs

Skills

Preventive quality methods

Statistical data analysis

Structured problem solving (8D)

Quality management

Communication

Leadership

Education

Bachelor of Science in Engineering

ISO 9001 internal auditor

Tools

EFEM

BEM

Quality audits

Job description

Customer Quality Engineers are the Customer facing quality lead for all quality issues related to a specific or group of Customers.

Essential Duties and Responsibilities:

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements
• Reports into Site Quality Head and supports operations team to understand Customer requirements
• Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
• Specific responsibilities include meeting/exceeding all goals and objectives for:
• Customer Quality Scorecards
• Customer QMS & technical audits and action plan completion
• Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics
• Effectively interface with Customer to notify material purge/recalls & problems
• Drive problem solving (8D) on all negatively impactful quality escapes to Customer
• Create various presentations and action plans to meet Customer & UCT communication needs

Knowledge, Skills and Abilities:

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.

Educational/Certification Requirement:

• Min. of BS in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
• Registered ISO 9001 auditor with experience a plus

Experience Requirement:

Work Experience:

• At least 3 years’ experience in Box Build & system integration
• Experience with EFEMs (Equipment Front End Modules)
• Experience with BEMs (Back End Modules), Integration Frame Assemblies
• Experience in Value Added assembly products
• 5-10 years experiences in Functional management, compliance Engineering, Operations, Quality or Reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

Physical Demands and Working Conditions:

Criteria:

Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in a standard office environment

• Work Hours (if not regular day – i.e., shifts)

Standard Office Hours

• Physical Demands (i.e., lifting, kneeling, crouching, climbing)

Work may require the ability to lift 10-20 pounds infrequently.

Ability to talk on phone and use computer for extended periods of time may be required.

• Environmental Exposure (i.e., extreme weather conditions, noise levels, electrical or chemical exposure)

May involve exposure to moderate noise levels from printers, faxes, computers etc.

• Overnight Travel (% of time)

Work may require out of town travel depending upon assignment (training and meeting).