QUALITY CONTROL MANAGER

TE Connectivity; Penang; On-site; MYR 90,000 - 120,000; Full time

Job summary

A global technology company in Penang seeks a Quality Control Manager to supervise quality control processes and lead the department's performance. The ideal candidate possesses a bachelor's degree in process engineering or quality with 8-10 years of experience, including at least 5 in people management. Responsibilities include managing incoming materials and outgoing product quality, departmental budgeting, and addressing customer complaints, all aimed at continuous quality improvement.

Qualifications

• 8-10 years working experience in quality areas including 5 years of people management.

Responsibilities

• Supervise and control all incoming material and outgoing product quality.
• Lead the quality control and quality assurance department.
• Communicate with functional teams and prepare department budget annually.
• Monitor customer complaints and follow up on corrective actions.
• Guide engineers to solve on-site quality issues and take preventive actions.

Skills

People Management

Quality Control

Budgeting

Procedure & Policy

Quality Improvement

Customer Complaint Management

Education

Bachelor's degree in process engineering or quality

Job description

Overview

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Supervise and control all incoming material, process, and outgoing product quality and drive continuous quality improvement.

Job Requirements

• People Management
  Lead the quality control and quality assurance department, including failure analysis, SI testing; allocate and balance work across direct reports; review and provide timely performance feedback; mentor, develop and motivate team members; guide resolve tough people/functional issues in the team; submit manpower applications; interview candidates and provide feedback to achieve the section performance target; retain and develop key talent. Assure compliance to requirements and optimization of process capabilities to ensure product quality, customer service, and cost-effectiveness. Led the team to reduce DPPM, customer complaints, customer returned values, and quality costs.

• Procedure & Policy
  Check the department policies, initiate policy changes, prepare related materials, and follow up and monitor policy execution to ensure procedures and policies align with corporate standards.

• Budgeting
  Communicate with functional teams and prepare department budget and work plan annually; compare expenses with the budget monthly; summarize results, analyze and report to department director to propose a practical department budget and effective control. Work with the management team to develop a quality plan, set annual goals, build a strong implementation plan, and monitor target achievement. Apply sound, systematic problem-solving methodologies to identify, prioritize, communicate, and resolve quality issues.

• Quality Control
  Lead the incoming material section and supplier management, facilitate quality improvement, and follow up on improvement results. Monitor operations to comply with working instructions, identify potential risks and take necessary actions. Monitor the outgoing product quality control to ensure resources are properly allocated and that inspectors understand and execute working instructions; monitor training conducted. Monitor on-site application of quality tools to ensure effective quality control and meet quality requirements.

• Customer Complaint
  Monitor customer complaints analysis and follow-up corrective actions. Initiate and organize monthly quality meetings to review quality issues and facilitate improvement actions. Negotiate with customers about quality issue resolution. Conduct regular visits to customers and maintain good relationships. Monitor the customer complaint follow-up actions and feedback from the system in China. Evaluate the RMA and follow up RMA disposition to timely solve customer complaint issues in a cost-effective way and improve customer satisfaction.

• Quality Issue
  Guide engineers to solve on-site quality issues and take preventive actions; help solve cross-functional issues and evaluate balance among quality, delivery, and cost to resolve issues timely and prevent similar cases. Lead problem-solving of supplier-related defects, supplier improvement initiatives, analyze manufacturing and supply chain quality data, and lead problem-solving activities.

• Quality Improvement
  Initiate and monitor the monthly cross-audit, review results, and follow up corrective actions; review the department 6 Sigma improvement monthly; monitor engineers conduct daily quality improvement to drive continuous quality improvement.

• Reporting
  Prepare operation performance reports and send to GM. Collect and analyze quality-related data; report to DND BU Quality. Ensure team timely and accurate reporting to management and related parties.

What your background should look like

• Bachelor's degree (Major in process engineering or quality)
• 8-10 years working experience in quality areas including 5 years of people management.

Competencies

• SET: Strategy, Execution, Talent (for managers)