Quality Control Executive — KPI Leader in Logistics Ops

J&T EXPRESS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express (Malaysia) Sdn. Bhd. is seeking a Quality Control Executive to monitor KPIs across network and last-mile operations, ensuring on-time delivery, timeliness, and high signed rate.

You will analyze data and report performance to regional teams. You will travel to regional branches to coach managers on KPI logic, calculations, and improvement plans, and conduct training on KPI standards and quality control requirements.

Qualifications

• Bachelor’s Degree in Logistics, Supply Chain, Business, or related field.
• 1–3 years of experience in logistics / operations / performance management.
• Strong analytical skills and proficiency in Microsoft Excel.
• Good communication skills and willingness to travel.
• Able to work in a fast-paced environment.

Responsibilities

• Monitor and drive KPIs related to network and last-mile performance (on-time delivery, pickup timeliness, signed rate, warehouse retention rate, inbound/outbound timeliness, parcel loss rate).
• Prepare daily, weekly, and monthly performance reports; analyze root causes and conduct review sessions with regional teams.
• Travel to regional branches to guide branch managers on KPI logic, calculation methods, and improvement plans to ensure target achievement.
• Conduct online and offline training on KPI standards, performance calculations, and quality control requirements.
• Communicate performance results to internal stakeholders and e-commerce partners, providing explanations and improvement action plans.
• Support new operational initiatives such as collection point expansion and parcel locker business (when assigned).

Skills

Analytical skills

Microsoft Excel

Communication skills

Willingness to travel

Education

Bachelor’s Degree in Logistics, Supply Chain, Business, or related field

Job description

J&T Express (Malaysia) Sdn. Bhd. is seeking a Quality Control Executive to monitor KPIs across network and last-mile operations, ensuring on-time delivery, timeliness, and high signed rate.

You will analyze data and report performance to regional teams. You will travel to regional branches to coach managers on KPI logic, calculations, and improvement plans, and conduct training on KPI standards and quality control requirements.