Quality Assurance Manager — Elevate Guest Experience

Le Méridien Hotels & Resorts; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Le Méridien Hotels & Resorts is seeking an experienced Quality Assurance Manager in Malaysia to implement QA processes that align with the brand standards and company mission. The role focuses on continuous improvement at the property level while ensuring employee satisfaction and high guest satisfaction.

The position requires guiding teams, conducting audits, and driving data-driven improvements across hotel operations to uphold the brand’s quality, service levels, and operational excellence.

Qualifications

• Experience in quality assurance or guest services operations.
• Ability to coach managers on quality practices and lead audits.
• Strong data analysis and problem-solving skills.

Responsibilities

• Directs quality assurance goals and ensures adherence to brand standards.
• Coaches and mentors managers on Total Quality Management principles.
• Conducts monthly audits and implements corrective actions.
• Leads process improvements to enhance guest satisfaction and service delivery.
• Monitors guest feedback and coordinates responses with leadership.

Skills

Quality assurance

Auditing

Process improvement

Leadership

Education

2-year degree

Bachelor's degree

Job description

Le Méridien Hotels & Resorts is seeking an experienced Quality Assurance Manager in Malaysia to implement QA processes that align with the brand standards and company mission. The role focuses on continuous improvement at the property level while ensuring employee satisfaction and high guest satisfaction.

The position requires guiding teams, conducting audits, and driving data-driven improvements across hotel operations to uphold the brand’s quality, service levels, and operational excellence.