Duty Manager - Lead Hotel Ops & Guest Experience

Accor; Sepang; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Accor in Sepang, Malaysia is seeking an experienced Duty Manager to oversee hotel operations and lead shifts, ensuring guest satisfaction and service excellence. You will motivate the Front Office and collaborate with Housekeeping, F&B, Maintenance, and others to maintain high standards.

Responsibility includes resolving guest inquiries, managing safety and compliance, and training the team. Flexibility to work evenings, weekends, and public holidays is required to deliver seamless guest

Qualifications

• Proven experience in a Duty Manager or Front Office leadership role.
• Strong customer service focus and guest experience driven.
• Excellent communication and interpersonal skills.
• Organizational skills with attention to detail.
• Ability to analyze occupancy data and KPIs.
• Ability to make decisions independently under pressure.

Responsabilités

• Lead and oversee all hotel operations during shifts.
• Support and motivate Front Office and other staff.
• Be first point of contact for guest inquiries and issues.
• Coordinate with Housekeeping, F&B, Maintenance and Security.
• Prepare shift reports with incidents and feedback.

Connaissances

Front Office leadership

Customer service focus

Communication skills

Organizational skills

Problem-solving

Decision making

Team leadership

Roster flexibility

Formation

Manager's Certificate

First Aid Certificate

Outils

Hotel management systems

POS technology

Description du poste

Accor in Sepang, Malaysia is seeking an experienced Duty Manager to oversee hotel operations and lead shifts, ensuring guest satisfaction and service excellence. You will motivate the Front Office and collaborate with Housekeeping, F&B, Maintenance, and others to maintain high standards.

Responsibility includes resolving guest inquiries, managing safety and compliance, and training the team. Flexibility to work evenings, weekends, and public holidays is required to deliver seamless guest