Quality Assurance & Insights Specialist — Banking Operations

Ryt Bank; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Ryt Bank in Malaysia seeks a Service Excellence & Insights professional to aid the Head of Service Excellence & Insights in end-to-end Quality Review monitoring across operations. The role ensures processes, customer interactions, service delivery, and control environments consistently meet regulatory standards and internal policies.

This position focuses on embedding a culture of quality and continuous improvement, supporting remediation, SOP refinement, and risk-aligned actions with

Qualifications

• 3 to 5 years of experience in Banking Operations roles or BPO/contact-centre environments.
• Working level experience in Quality Reviews monitoring & testing.
• Strong understanding of operational controls, customer servicing, and end-to-end process flows.

Responsibilities

• A. Operational Quality Review Monitoring & Testing: supports execution of time-bound reviews and process checks.
• A. Remediation tracking and training needs emphasis on non-repeat findings.
• B. Process Excellence & Continuous Improvement: supports SOP/work instructions refinement and training content.
• B. Controls enhancements to reduce defects and improve accuracy and consistency.
• C. Risk & Compliance Alignment: works on remediation/findings impacting risk and compliance themes.

Skills

Quality Reviews

Operational Controls

Banking Operations

Job description

Ryt Bank in Malaysia seeks a Service Excellence & Insights professional to aid the Head of Service Excellence & Insights in end-to-end Quality Review monitoring across operations. The role ensures processes, customer interactions, service delivery, and control environments consistently meet regulatory standards and internal policies.

This position focuses on embedding a culture of quality and continuous improvement, supporting remediation, SOP refinement, and risk-aligned actions with