Quality Assurance Engineer

Fuji Electric (Malaysia) Sdn Bhd; Kedah; On-site; MYR 60,000 - 90,000; Full time

Job summary

Fuji Electric (Malaysia) Sdn. Bhd. in Kulim Hi-Tech Park, Kedah, seeks a Quality Engineer to lead customer complaint investigations and drive corrective actions.

You will employ 8D, FMEA, FTA and SPC tools while collaborating with cross-functional teams to meet quality objectives. The role requires a Bachelor's degree in Electrical/Electronics Engineering or related field and 1–2 years in manufacturing. Experience with customer audits is a plus; ISO9001/ISO14001 and EMP compliance support is

Qualifications

• Bachelor's degree in Electrical/ Electronics Engineering or related field.
• 1-2 years working experience in manufacturing.
• Experience handling customer complaints and audits is a plus.
• Knowledge of 8D, FMEA, FTA, SPC, Minitab and MS Office is advantageous.

Responsibilities

• Lead investigations of customer complaints using quality tools.
• Coordinate containment actions and permanent CAPA to prevent recurrence.
• Prepare and submit complaint reports within required timelines.
• Communicate investigation progress and technical findings internally.
• Monitor complaint trends and drive continuous quality improvements.
• Conduct line audits to verify effectiveness of corrective actions.
• Coordinate customer audits and plant visits.
• Update audit findings reports and ensure closure of actions.
• Establish failure analysis plans from customer complaints and internal data.
• Analyze defective samples and identify failure mechanisms with analytical equipment.
• Ensure compliance with customer and internal specifications.
• Support ISO9001, ISO14001 and Environmental Management Program (EMP).

Skills

Root cause analysis

8D problem solving

FMEA

FTA

SPC

Minitab

Analytical skills

Cross-functional teamwork

Education

Bachelor's degree in Electrical/Electronics Engineering or related field

Tools

MS Office

Minitab

Job description

Lead customer complaint investigations by performing root cause analysis using quality tools such as 8D, FTA and FMEA.

Coordinate containment actions and implement permanent corrective and preventive actions to prevent recurrence claims.

Prepare and submit customer complaint reports within the required response timeline.

Communicate investigation progress and technical findings with internal customers.

Monitor complaint trends and drive continuous quality improvement initiatives.

Conduct line audits to verify implementation and effectiveness of corrective actions.

Coordinate Customer Audits and Plant Visits.

Update the customer audit findings report and ensure timely closure for the corrective actions.

Establish failure analysis plans based on the customer complaints and internal quality failure from Assembly production and Final Test production.

Analyse the defective samples and determine failure mechanisms with the analytical equipment and engineering techniques.

Ensure compliance with the customer specifications and internal specifications.

Support the implementation of the ISO9001, ISO14001 systems and management of the Environmental Management Program (EMP).

Job Requirements

Bachelor’s Degree in Electrical Engineering, Electronics Engineering, Engineering or Science field or equivalent.

1-2 years working experience in the manufacturing environment.

Experience handling customer complaints and customer audits will be an added advantage.

Basic knowledge on 8D report, FMEA, FTA, SPC, Minitab and Microsoft office is an advanced.

Self- motivated with the ability to work effectively in cross-functional teams, strong analytical and problem-solving skills.

Good report writing and technical documentation skills.

Fuji Electric (Malaysia) Sdn. Bhd. (FEM) was incorporated in February 1996. Located in Kulim Hi-Tech Park, Kedah Darul Aman and covering a total land area of about 86,000 square meters. Earlier operations include substrate production and media magnetic disk production. In March 2008, Fuji Electric Semiconductor (Malaysia) Sdn. Bhd. was established for the manufacturing of industrial Insulated Gate Bipolar Transistor (IGBT) modules.

On 1st April 2015, the magnetic disk and power semiconductor businesses were merged under one entity – Fuji Electric (Malaysia) Sdn. Bhd to further strengthen FEM’s business operation in Malaysia. Currently, the Semiconductor IGBT module is the main product of FEM