Quality Assurance (Assistant Chief)

JST Connectors (M) Sdn. Bhd.; Gelang Patah; On-site; MYR 100,000 - 167,000; Full time

Benefits offered by this job

Medical Miscellaneous allowance

Dental Insurance coverage

Job summary

JST Connectors (M) Sdn. Bhd. is seeking an experienced Quality Manager to oversee IQC, OQC, QA and quality evaluation activities at our Port of Tanjung Pelepas/Gelang Patah manufacturing site.

You will ensure products meet customer specs, regulatory requirements and internal standards, while coordinating ISO 9001 and ISO 14001 systems. You will investigate customer complaints, drive CAPA and 8D actions, prepare reports, lead quality improvement initiatives, and collaborate with cross-functional

Qualifications

• Diploma/Advanced Diploma/Bachelor's degree in Engineering, Quality Management, Manufacturing or equivalent.
• Minimum 5-6 years in Quality Assurance/Control/Management in manufacturing.
• Experience leading quality teams and handling customer quality issues.
• Hands-on with ISO 9001 and ISO 14001 systems.
• Strong CAPA, 8D and root-cause analysis capabilities.

Responsibilities

• Oversee IQC, OQC, QA, and quality evaluation activities.
• Ensure products meet customer specs, regulatory requirements, and standards.
• Coordinate and improve ISO 9001/ISO 14001 management systems.
• Liaise with certification bodies, customers, and regulators on quality matters.
• Investigate customer complaints and non-conformities; apply CAPA and 8D.
• Prepare and submit corrective-action reports and quality updates.
• Lead quality improvement projects to reduce defects and costs.
• Drive preventive quality initiatives across production and support functions.
• Present quality performance reports to management with metrics.
• Communicate customer feedback and quality requirements to stakeholders.
• Lead, coach, and motivate quality teams with strong leadership.

Skills

Quality Assurance

Quality Control

CAPA

8D Methodology

Root Cause Analysis

ISO 9001

ISO 14001

Problem Solving

Leadership

Communication

Education

Diploma/Advanced Diploma/Bachelor's in Engineering/Quality Management/Manufacturing

Job description

Oversee all Incoming Quality Control (IQC), Outgoing Quality Control (OQC), Product Quality Assurance, and Quality Evaluation activities.

Ensure products consistently meet customer specifications, regulatory requirements, and company quality standards.

Coordinate, maintain, and continuously improve the ISO 9001 and ISO 14001 Management Systems.

Act as the primary liaison with certification bodies, customers, regulatory agencies, and other external stakeholders on quality-related matters.

Customer Quality Management

Investigate customer complaints and product non-conformities using structured problem-solving methodologies.

Conduct root cause analysis and implement effective corrective and preventive actions (CAPA).

Prepare, review, and submit customer quality documentation, including corrective action reports and quality performance updates.

Ensure timely preparation and submission of 8D reports, including containment actions, root cause analysis, corrective actions, and effectiveness verification.

Follow through on all committed corrective actions until successful closure.

Analyze product failures, process performance, and quality trends to identify improvement opportunities.

Lead quality improvement projects aimed at reducing defects, minimizing quality costs, and enhancing customer satisfaction.

Drive preventive quality initiatives across production and support functions.

Collaborate closely with cross-functional departments to resolve quality-related issues and improve overall process performance.

Prepare and present quality performance reports to management, including quality metrics, customer complaints, non-conformance trends, and cost of quality.

Communicate customer feedback, expectations, and quality requirements to relevant stakeholders.

Job Requirements

Diploma, Advanced Diploma, Bachelor's Degree in Engineering, Quality Management, Manufacturing, or equivalent qualification.

Minimum 5-6 years of relevant experience in Quality Assurance, Quality Control, or Quality Management within a manufacturing environment.

Experience in leading quality teams and managing customer quality issues.

Hands-on experience in ISO 9001 and ISO 14001 Management Systems.

Strong experience in customer complaint handling, CAPA, 8D methodology, and root cause analysis.

Strong knowledge of quality management systems and continuous improvement methodologies.

Proficient in problem-solving tools such as 8D, 5 Why, Fishbone Diagram, FMEA, SPC, and CAPA.

Excellent analytical and decision-making skills with a systematic approach to quality improvement.

Ability to interpret customer specifications, quality standards, and regulatory requirements.

Salary will be commensurate with experience and qualifications.

Good leadership, interpersonal, and communication skills.

Self-motivated, proactive, and results oriented.

Ability to lead, coach, and motivate team members effectively.

Required language(s): English

Willing to work in Port of Tanjung Pelepas, Gelang Patah.

Only shortlisted candidates will be notified

JST's history is the history of connecting technology in Japan. Established in year 1957, we were Japan's first manufacturer and distributor of Solderless Terminals. We are a leading electric and electronics interconnecting devices manufacturer, with global operations in Japan, many parts of Asia, Australia, Europe and America.

We have four ISO certified plants operating in Malaysia since 2007, within the Free Trade Zone of Port of Tanjung Pelepas (PTP) Gelang Patah, Johor. As a subsidiary of JST Mfg. Co. Ltd. Japan, our philosophy is to provide the most reliable, technologically advanced, innovative and cost-efficient products that meet our worldwide customers' demands.

We, at JST Group are committed to refining our organization and strengthening our business operations to be the global market's number one choice. We provide work environments where our employees can meet their potential and thrive in an atmosphere of excellence.

Today, JST is meeting the challenge of creating a dynamic organization that exemplifies the concept of open corporate group. We will keep expanding and continually improve utilizing quality practices as one of the 21st century organization.

JST's history is the history of connecting technology in Japan. Established in year 1957, we were Japan's first manufacturer and distributor of Solderless Terminals. We are a leading electric and electronics interconnecting devices manufacturer, with global operations in Japan, many parts of Asia, Australia, Europe and America.

We have four ISO certified plants operating in Malaysia since 2007, within the Free Trade Zone of Port of Tanjung Pelepas (PTP) Gelang Patah, Johor. As a subsidiary of JST Mfg. Co. Ltd. Japan, our philosophy is to provide the most reliable, technologically advanced, innovative and cost-efficient products that meet our worldwide customers' demands.

We, at JST Group are committed to refining our organization and strengthening our business operations to be the global market's number one choice. We provide work environments where our employees can meet their potential and thrive in an atmosphere of excellence.

Today, JST is meeting the challenge of creating a dynamic organization that exemplifies the concept of open corporate group. We will keep expanding and continually improve utilizing quality practices as one of the 21st century organization.

Perks and benefits

• Medical Miscellaneous allowance
• Dental Insurance coverage (hospitalization/surgical/accid