Quality Assurance Lead – CAPA, 8D & ISO Expert

JST Connectors (M) Sdn. Bhd.; Gelang Patah; On-site; MYR 100,000 - 167,000; Full time

Benefits offered by this job

Medical Miscellaneous allowance

Dental Insurance coverage

Job summary

JST Connectors (M) Sdn. Bhd. is seeking an experienced Quality Manager to oversee IQC, OQC, QA and quality evaluation activities at our Port of Tanjung Pelepas/Gelang Patah manufacturing site.

You will ensure products meet customer specs, regulatory requirements and internal standards, while coordinating ISO 9001 and ISO 14001 systems. You will investigate customer complaints, drive CAPA and 8D actions, prepare reports, lead quality improvement initiatives, and collaborate with cross-functional

Qualifications

• Diploma/Advanced Diploma/Bachelor's degree in Engineering, Quality Management, Manufacturing or equivalent.
• Minimum 5-6 years in Quality Assurance/Control/Management in manufacturing.
• Experience leading quality teams and handling customer quality issues.
• Hands-on with ISO 9001 and ISO 14001 systems.
• Strong CAPA, 8D and root-cause analysis capabilities.

Responsibilities

• Oversee IQC, OQC, QA, and quality evaluation activities.
• Ensure products meet customer specs, regulatory requirements, and standards.
• Coordinate and improve ISO 9001/ISO 14001 management systems.
• Liaise with certification bodies, customers, and regulators on quality matters.
• Investigate customer complaints and non-conformities; apply CAPA and 8D.
• Prepare and submit corrective-action reports and quality updates.
• Lead quality improvement projects to reduce defects and costs.
• Drive preventive quality initiatives across production and support functions.
• Present quality performance reports to management with metrics.
• Communicate customer feedback and quality requirements to stakeholders.
• Lead, coach, and motivate quality teams with strong leadership.

Skills

Quality Assurance

Quality Control

CAPA

8D Methodology

Root Cause Analysis

ISO 9001

ISO 14001

Problem Solving

Leadership

Communication

Education

Diploma/Advanced Diploma/Bachelor's in Engineering/Quality Management/Manufacturing

Job description

JST Connectors (M) Sdn. Bhd. is seeking an experienced Quality Manager to oversee IQC, OQC, QA and quality evaluation activities at our Port of Tanjung Pelepas/Gelang Patah manufacturing site.

You will ensure products meet customer specs, regulatory requirements and internal standards, while coordinating ISO 9001 and ISO 14001 systems. You will investigate customer complaints, drive CAPA and 8D actions, prepare reports, lead quality improvement initiatives, and collaborate with cross-functional