QA Section Manager

Carsem (M) Sdn. Bhd; Ipoh; On-site; MYR 150,000 - 210,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Parking

Family medical

Car subsidy

Job summary

Carsem (M) Sdn. Bhd is a leading semiconductor packaging and test services provider with multiple factories in Ipoh, Malaysia. The QA function leads customer quality, drives continuous improvement, and ensures compliance to IATF 16949 across assigned accounts.

The role requires hands-on 8D, CAPA, FMEA, and SPC experience, strong leadership, and effective stakeholder management. You will interact with cross-functional teams and act as the primary quality contact for customers.

Qualifications

• Minimum 5 years of experience in semiconductor manufacturing.
• Experience in customer quality management and customer complaint handling.
• Strong knowledge of IATF 16949 and automotive quality requirements.
• Hands-on experience with 8D, CAPA, FMEA, SPC, and root cause analysis.

Responsibilities

• Handle customer complaints and work with internal teams to investigate issues, implement corrective actions, and prevent recurrence.
• Manage customer quality KPIs and continuous improvement initiatives.
• Understand customer requirements and specifications for assigned accounts.
• Lead, coach, and develop the QA team to achieve quality goals.
• Analyze quality data, identify trends, and drive improvement actions.
• Ensure quality systems and procedures are properly implemented and followed.
• Act as the main contact for customers on quality-related matters.
• Collaborate with cross-functional teams to resolve quality issues.
• Support knowledge transfer and smooth handover of customer accounts within the team.

Skills

QA management

Customer quality

IATF 16949

8D CAPA FMEA SPC

Semiconductor processes

Team leadership

Stakeholder mgmt

Audit experience

Job description

Handle customer complaints and work with internal teams to investigate issues, implement corrective actions, and prevent recurrence.

Manage customer quality KPIs and continuous improvement initiatives.

Understand customer requirements and specifications for assigned accounts.

Lead, coach, and develop the QA team to achieve quality goals.

Analyze quality data, identify trends, and drive improvement actions.

Ensure quality systems and procedures are properly implemented and followed.

Act as the main contact for customers on quality-related matters.

Collaborate with cross-functional teams to resolve quality issues.

Support knowledge transfer and smooth handover of customer accounts within the team.

Requirements

Minimum 5 years of experience in semiconductor manufacturing.

Experience in customer quality management and customer complaint handling.

Strong knowledge of IATF 16949 and automotive quality requirements.

Hands-on experience with 8D, CAPA, FMEA, SPC, and root cause analysis.

Experience with semiconductor processes such as wafer inspection, wafer saw, die attach, wire bonding, SMT, package saw, or TnR.

Team leadership and people management experience.

Strong communication and stakeholder management skills.

Customer-facing quality role (CQE/Customer Quality Manager).

Audit experience and continuous improvement projects.

Lean Six Sigma knowledge.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Quality Assurance Manager?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Semiconductor Engineer?

Carsem is a leading provider of turnkey packaging and test services to the semiconductor industry, and offers one of the widest range package & test portfolios in the world.

Founded in 1972, Carsem is among the most experienced companies in our industry and is recognized as one of the largest in unit volume production. We have over 6,000 employees and ship in excess of 100 million units each week and more than 65% of this volume is shipped as fully tested product. Carsem is a member of one of South East Asia's most successful corporations, the Hong Leong Group, who views semiconductors as a core business.

We have three high technology factories. Two are located in Ipoh, Malaysia, and a new third factory is located in Suzhou, China. The two factories in Malaysia, Carsem - M Site and Carsem - S Site, are 10 miles (16Km) apart. Ipoh is a 90 minute drive from Penang and 2.5 hours from Kuala Lumpur.

The factories are supported by extensive R&D and failure analysis staff and incorporate highly sophisticated, "state of the art" automated equipment, ensuring quality products which meet the exacting standards of all the automotive, telecom, computer and consumer goods industries. Both factories maintain world-class quality standards having achieved ISO/TS 16949, ISO-9001, ISO-14001 certifications and comply to the Sony Green Partner Program. They are supported with a global network of sales and technical support offices. The China factory, Carsem-Suzhou Ltd., is located in the province of Jiangsu, 50 miles (80Km) west of Shanghai. The new factory is 172K sq. ft. (16K sq. m.) and is on 645K sq. ft. (60K sq. m.) of land in the Suzhou Industrial Park. The construction was completed in January 2004, the staff has been through extensive training in Carsem's existing Malaysian factories and the assembly and test equipment to support the manufacture of the MLP (Micro Leadframe Package) Quad and Dual was installed during the second quarter of 2004. Customer qualifications were completed during the second quarter and the factory started shipping production volumes during the third quarter of 2004.

Product & Services

Product Groups Assembled at M Site: MLP MICRO I.C. PDIP (300/600 Mil), PLCC, SOIC (150Mil), MSOP (3.0mm), QSOP (150Mil) MICRO SOT 23, SOT66x, TSOT, SOT, TO92; SC 70 POWER TO220, DDPAK, SOT223 S Site

S Site commenced operations in April,1992. The factory has a total floor space of 384,000 sq. ft. (35,700 M2), a work force of 4,300 employees and the ability to expand by 270,000 sq. ft. (25,000 M2) in the future. Product Groups Assembled at S Site: MLP QUAD, DUAL ARRAY SSBGA, SSLGA, FTBGA, CBGA I.C. PDIP (300 Mil), PLCC, SOIC (150/300 Mil), QSOP (300 Mil), SSOP (5.3mm), TSSOP (4.4/ 6.1mm) QFP MQFP, LQFP, TQFP SiP System in Package

Other Information

VISION

"To be a World Class Company Offering Assembly, Test/Finishing Solutions to Semiconductor Companies Throughout the World"

MISSION

"Carsem will Continue to show Profitable Growth with Emphasis on Employee Development and Operational and Service Indices to Ensure that we are the Employer Of Choice and Supplier Of Choice"

QUALITY

Carsem's policy is to provide products and services of the highest quality through "ZERO DEFECTS TODAY!", preventive Quality culture. Employees will act with honesty, sincerity and operate as a team to continuously strive for improvements in quality, productivity, delivery, services and cost in order to be competitive and profitable. ZERO DEFECTS QUALITY is the responsibility of every employee.

PERSONAL DATA PROTECTION

The Hong Leong Group use personal data in accordance with the Hong Leong Group Privacy Notice for new applicants which can be found .

Carsem is a leading provider of turnkey packaging and test services to the semiconductor industry, and offers one of the widest range package & test portfolios in the world.

Founded in 1972, Carsem is among the most experienced companies in our industry and is recognized as one of the largest in unit volume production. We have over 6,000 employees and ship in excess of 100 million units each week and more than 65% of this volume is shipped as fully tested product. Carsem is a member of one of South East Asia's most successful corporations, the Hong Leong Group, who views semiconductors as a core business.

We have three high technology factories. Two are located in Ipoh, Malaysia, and a new third factory is located in Suzhou, China. The two factories in Malaysia, Carsem - M Site and Carsem - S Site, are 10 miles (16Km) apart. Ipoh is a 90 minute drive from Penang and 2.5 hours from Kuala Lumpur.

The factories are supported by extensive R&D and failure analysis staff and incorporate highly sophisticated, "state of the art" automated equipment, ensuring quality products which meet the exacting standards of all the automotive, telecom, computer and consumer goods industries. Both factories maintain world-class quality standards having achieved ISO/TS 16949, ISO-9001, ISO-14001 certifications and comply to the Sony Green Partner Program. They are supported with a global network of sales and technical support offices. The China factory, Carsem-Suzhou Ltd., is located in the province of Jiangsu, 50 miles (80Km) west of Shanghai. The new factory is 172K sq. ft. (16K sq. m.) and is on 645K sq. ft. (60K sq. m.) of land in the Suzhou Industrial Park. The construction was completed in January 2004, the staff has been through extensive training in Carsem's existing Malaysian factories and the assembly and test equipment to support the manufacture of the MLP (Micro Leadframe Package) Quad and Dual was installed during the second quarter of 2004. Customer qualifications were completed during the second quarter and the factory started shipping production volumes during the third quarter of 2004.

Product & Services

Product Groups Assembled at M Site: MLP MICRO I.C. PDIP (300/600 Mil), PLCC, SOIC (150Mil), MSOP (3.0mm), QSOP (150Mil) MICRO SOT 23, SOT66x, TSOT, SOT, TO92; SC 70 POWER TO220, DDPAK, SOT223 S Site

S Site commenced operations in April,1992. The factory has a total floor space of 384,000 sq. ft. (35,700 M2), a work force of 4,300 employees and the ability to expand by 270,000 sq. ft. (25,000 M2) in the future. Product Groups Assembled at S Site: MLP QUAD, DUAL ARRAY SSBGA, SSLGA, FTBGA, CBGA I.C. PDIP (300 Mil), PLCC, SOIC (150/300 Mil), QSOP (300 Mil), SSOP (5.3mm), TSSOP (4.4/ 6.1mm) QFP MQFP, LQFP, TQFP SiP System in Package

Other Information

VISION

"To be a World Class Company Offering Assembly, Test/Finishing Solutions to Semiconductor Companies Throughout the World"

MISSION

"Carsem will Continue to show Profitable Growth with Emphasis on Employee Development and Operational and Service Indices to Ensure that we are the Employer Of Choice and Supplier Of Choice"

QUALITY

Carsem's policy is to provide products and services of the highest quality through "ZERO DEFECTS TODAY!", preventive Quality culture. Employees will act with honesty, sincerity and operate as a team to continuously strive for improvements in quality, productivity, delivery, services and cost in order to be competitive and profitable. ZERO DEFECTS QUALITY is the responsibility of every employee.

PERSONAL DATA PROTECTION

The Hong Leong Group use personal data in accordance with the Hong Leong Group Privacy Notice for new applicants which can be found .

Perks and benefits Medical Education support Dental Parking Medical for immediate family members, car subsidy

What can I earn as a Quality Assurance Manager