QA/QC Executive

Madam Kwans; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Madam Kwans is seeking a dedicated Quality Assurance leader to oversee quality and food safety programs across its Malaysia operations, ensuring HACCP, HALAL, and SOP compliance.

You will coordinate QA systems, lead the Food Safety/Quality Team across outlets and new openings, and drive continual improvements through audits and performance metrics.

This role offers the chance to shape robust standards, collaborate with regulators, and uplift product quality across the network.

Qualifications

• Experience in quality assurance and food safety programs.
• Ability to lead a team across multiple outlets.
• Familiarity with HACCP, HALAL, and regulatory audits.

Responsibilities

• Monitor and update quality and food safety programs to comply with standards.
• QA system coordination: identify gaps, analyze issues, and make recommendations.
• Lead the Food Safety/Quality Team across outlets, including new openings and franchises.
• Ensure compliance with SOPs and regulatory submissions; oversee audits and action plans.
• Drive continuous improvement with performance metrics and cross-department collaboration.

Skills

Quality Assurance

Quality Management

Leadership

Regulatory Compliance

Food Safety

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Quality Program Management: Monitor and update quality and food safety programs (HACCP, HALAL, Quality Evaluation Checklist, and Food Safety procedures) to comply with company and regulatory standards.
• QA System Coordination: Implement and manage QA systems, identify gaps, analyze issues, and make recommendations.
• Quality Management System: Ensure the overall Quality Management System is understood, implemented, and maintained. Report and recommend continual improvements to management.
• Leadership: Lead the Food Safety/Quality Team in developing, implementing, and maintaining food safety and quality systems across all outlets, including new openings and franchises.
• Best Practices: Plan and introduce internal programs to improve product quality.
• Quality Control: Analyze quality control test results and communicate findings to relevant departments. All products are in accordance to SOP
• Regulatory Compliance: Review quality documentation for regulatory submissions and inspections. Supervise, host, or conduct internal and external audits and follow up with action plans.
• Issue Resolution: Ensure hazards, policies, objectives, targets, audit results, and feedback/complaints are resolved within given timeframes.
• Cleaning schedule: Ensuring all SOP on cleaning is on target
• Training and Development: Educate employees on quality assurance standards and procedures to ensure compliance and high performance.
• Communication and Collaboration: Coordinate efficiently with other departments, external stakeholders, and regulatory bodies for quality assurance related matters.
• Performance Metrics: Set and track performance metrics to assess the effectiveness of quality assurance programs.
• Continuous Improvement: Stay updated with industry trends and standards to maintain a continuous improvement mindset within the quality assurance processes.
• Additional Tasks: Perform any other tasks assigned by management to assist in meeting company objectives.