QA Engineer - Lead Customer Quality & CI (Overseas Travel)

Chemlite Industries Sdn Bhd; Simpang Ampat; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Parking

Overseas trip

Transport allowance

Telephone allowance

Job summary

Chemlite Industries Sdn Bhd is seeking a Quality Assurance Engineer to oversee quality processes on the surface finishing line in Northern Malaysia. You will drive investigations, perform audits, and implement corrective actions to prevent recurrence, while coordinating with engineering, manufacturing, and customers.

Responsibilities include monitoring KPIs, leading 8D investigations, and ensuring compliance with internal and external standards.

Qualifications

• Degree in Engineering (Chemical, Mechanical, or Materials Science) or related field.
• 2-4 years of experience in quality engineering or quality control, preferably in surface finishing or related processes.
• Knowledge of surface treatment processes (e.g., plating, coating).
• Experience with testing methods (corrosion, adhesion).
• Familiarity with quality control tools (SPC, FMEA, SIX Sigma).
• Good communication skills for collaboration with cross-functional teams.

Responsibilities

• Communicate daily with customer to identify potential problems with the quality before they become serious issues.
• Continuously review process to look for process improvement activities to control customer complaint.
• Perform process audits and take appropriate corrective action / follow up.
• Recommend solutions to non-conforming material through designated channels.
• Act immediately for customer complaint and RMA and ensure information flow related to customer returns to address design, manufacturing, packaging, and logistics causes.
• Organise customer SQE inspection as customer request.
• Analyse, compile, review and regularly report customer quality metrics such as DPPM and RCCA/CAPA.
• Responsible for Self-Assessment audit management.
• Ensure CIP programs are communicated to customer support effectively and manage change according to requirements.
• Conduct investigations into customer complaints about product defects using 8D and other methods.
• Understand engineering drawings/documents and train QC.
• Work out Continuous Improvement Plan, implementation, and monitoring.
• Assist Quality Manager in monitoring quality objectives (KPI) and performance.
• Other ad hoc tasks arranged by Department Manager.

Skills

Surface treatment knowledge

Testing methods

Quality tools (SPC, FMEA, Six Sigma)

Cross-functional communication

Quality problem investigations

Education

Degree in Engineering (Chemical/Mechanical/Materials Science)

Tools

SPC

FMEA

Six Sigma

Job description

Chemlite Industries Sdn Bhd is seeking a Quality Assurance Engineer to oversee quality processes on the surface finishing line in Northern Malaysia. You will drive investigations, perform audits, and implement corrective actions to prevent recurrence, while coordinating with engineering, manufacturing, and customers.

Responsibilities include monitoring KPIs, leading 8D investigations, and ensuring compliance with internal and external standards.