QA Engineer and Senior Engineer

Wistron Technology (Malaysia) Sdn Bhd; Klang City, Port Klang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Wistron Technology (Malaysia) Sdn Bhd is seeking professionals for Quality Assurance, Supplier Quality Management, and Customer Accounts Management. The roles require a degree in engineering and strong communication with internal teams and external suppliers.

You will drive quality improvements, conduct audits, and manage customer quality performance from Port Klang. Candidates with at least 4 years in quality roles are preferred, fresh graduates are welcomed, and fluency in Bahasa Melayu and

Qualifications

• Bachelor's Degree or Diploma in Engineering (Electrical /Mechanical, etc) or related field.
• At least 4 years working experience in quality field preferred; fresh graduates encouraged.

Responsibilities

• Quality Assurance (QA): compile quality data, perform process audits, drive quality improvements, monitor line quality, and attend related meetings.
• Supplier Quality Management (SQM): act as main communication bridge with suppliers, drive zero-defect components, conduct supplier surveys and audits, implement 8D reports.
• Customer Accounts Management (AQM): track internal quality performance end-to-end, serve as main contact with customers, issue RCCA and 8D reports, prepare regular quality performance reports.

Skills

Quality management

Supplier quality management

Customer accounts management

Bilingual (Bahasa Melayu EnglishMandar

Education

Engineering degree or diploma

Job description

Candidate must will to work in Port Klang Selangor.

The position will cover either one of each sub functions below: -

Job Responsibilities:-

1. Quality Assurance (QA)

Compilation of quality control information and drives for quality improvement

Prepare and performed Process Audit to ensure production processes are running as per requirement

Oversee process quality, handle quality issues and ensure issues are escalated to related parties

Working with related parties to follow up for improvements

Verify material or products or process in the case where quality issues arise

Plan and execute Product Quality Control and Inspection Plan (SOP/SIP)

Monitoring production line quality performance from NPI to MP

Drive and handle quality improvement activities as and when required

Attend meetings organized by related parties to resolve quality issues

2. Supplier Quality Management (SQM)

Act as the major communication bridge and window between factory and the supplier, deliver zero-defect and competitive component and services to factory & customers

KPI: Weekly / Monthly / Half a year and annual summary by supplier / part number

Improving IQC incoming MRB / Non-QVL / LRR

Supplier survey and audit (QSA/QPA/ISO/QMS system)

Supplier quality and process improvement (8D report)

Supplier management plan of hazardous substances (GP program)

Supplier important quality problem and preventive measures

Any other job functions are required by management

3. Customer Accounts Management (AQM)

Perform internal quality performance tracking from end to end (Material, SMT-PCBA, DIP, Final Assembly function test and Packing) from customer point of view

Act as the main contact window between customers and the factory, deliver zero-defect and competitive products and services to customers

Review and follow up until closure quality issues RCCA and 8D preventive measures

Generate and issue RMA number for any DOA or repair requests by customer. Track the RMA process from end to end including document preparation, shipment, receiving, sorting, repair and return

Prepare daily, weekly and monthly report of quality performance and improvement plans to customer

Prepare RCCA, 5 Whys, 8D and other reports required by customer and follow up until issue closure

KPI: Customer’s satisfaction, No major complaint from customer and QBR No.1

Job Requirements: -

Bachelor's Degree or Diploma in Engineering (Electrical /Mechanical, etc) or any relevant related field

At least 4 years working experience on quality field is preferred.

Fresh graduates are also encouraged to apply

Good communication skill and have the ability to communicate effectively with other function teams

Able to work in a team and individually in a fast environment

Language required: Bahasa Melayu and English. We are also seeking candidates proficient in Mandarin to effectively communicate with our Mandarin speaking clients.

Wistron Corporation is a global leading technology service provider, supplying innovative ICT (information and communications technology) products, service solutions, and systems to top brands in the ICT industry worldwide.

In recent years, with robust R&D and technological innovation capabilities, Wistron undergoes growth boost that is driven by diversified product development.

Apart from portable computers, desktops, servers and enterprise storage devices, professional display products, communication devices, and after-sales services, Wistron embodies the cloud development trend by integrating software and hardware to provide technological service platform and solutions.

Wistron Corporation is a global leading technology service provider, supplying innovative ICT (information and communications technology) products, service solutions, and systems to top brands in the ICT industry worldwide.

In recent years, with robust R&D and technological innovation capabilities, Wistron undergoes growth boost that is driven by diversified product development.

Apart from portable computers, desktops, servers and enterprise storage devices, professional display products, communication devices, and after-sales services, Wistron embodies the cloud development trend by integrating software and hardware to provide technological service platform and solutions.