QA Engineer

Sourceo Pte Ltd; Selangor; On-site; MYR 70,000 - 110,000; Full time

Job summary

Sourceo Pte Ltd is seeking a Dev-QA Engineer (CRM) in Malaysia to ensure CRM platforms' reliability across Whalecloud EBS, SFDC, and telco CRM ecosystems. You will focus on end-to-end testing, integration validation, and automation across onboarding, billing, and data synchronization.

You will collaborate with developers, integration teams, and business stakeholders to establish robust QA frameworks, ensure high system integrity, and support cloud migration and release readiness checks.

Qualifications

• Bachelor’s degree in CS/Software Eng or related field.
• 3–6+ years in QA/Dev-QA, preferably CRM or telco.
• Strong CRM system experience: Whalecloud EBS, Salesforce (SFDC).
• Hands-on API testing and integration testing.
• Proficient in SQL and data validation; experience with automation tools.
• Familiar with Agile/DevOps environments and CI/CD.
• Excellent analytical and problem-solving skills.

Responsibilities

• Design, implement, and maintain automated and manual test cases for CRM platforms.
• Validate end-to-end CRM flows: onboarding, billing, order management, data sync.
• Perform integration testing across Billing, Middleware, and Data platforms.
• Develop and execute API tests (REST/SOAP) and build automation frameworks.
• Collaborate with developers to define test scenarios and acceptance criteria.
• Support UAT/SIT/regression cycles and ensure data integrity across systems.
• Establish QA best practices, data management, and defect lifecycle processes.

Skills

QA / Dev-QA

CRM knowledge

API testing

Test automation

SQL & data validation

Agile / DevOps

Root cause analysis

Education

Bachelor’s degree in Computer Science/Software Eng.

Tools

Postman

Selenium

Playwright

Jenkins

GitLab

Bitbucket Pipelines

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Dev-QA Engineer (CRM) is responsible for ensuring the reliability, quality, and stability of CRM platforms across EBG domains, including Whalecloud EBS, Salesforce (SFDC), and telco CRM ecosystems.

This role focuses on end-to-end CRM testing, integration validation, and automation across customer lifecycle processes (e.g., onboarding, billing, order management, customer data synchronization).

The engineer will collaborate closely with developers, integration teams, and business stakeholders to establish robust QA frameworks, automation practices, and quality gates, ensuring high system integrity across cross-platform integrations and cloud migration initiatives.

Key Responsibilities

• Design, implement, and maintain automated and manual test cases for CRM systems (Whalecloud EBS / SFDC / Telco CRM platforms).
• Validate end-to-end CRM flows, including:
  • Customer onboarding & lifecycle
  • Order management & fulfillment
  • Billing and charging integrations
  • Customer data synchronization across systems

Perform integration testing across multiple platforms, including:

• Billing (e.g., BSCS)
• Middleware (Axway / APIs)
• Data platforms (EDW, ODS)

Develop and execute API testing (REST/SOAP) for CRM services and integrations. Build and maintain test automation frameworks for:

• API testing
• UI testing (where applicable for SFDC / portals)
• Batch and file-based processing validation

Collaborate with developers to:

• Define test scenarios and acceptance criteria
• Ensure sufficient test coverage for new features and integrations

Support UAT, SIT, and regression testing cycles, ensuring alignment with business requirements.

Validate data integrity and reconciliation across systems (critical for telco and financial flows). Identify defects, perform root cause analysis, and ensure timely resolution with development teams.

Establish and enforce QA best practices, including:

• Test strategy
• Test data management
• Defect lifecycle management

Participate in release validation and production readiness checks, especially for CRM-related deployments.

Support cloud migration testing (e.g., AWS), ensuring system behavior consistency post-migration.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 3-6+ years of experience in QA / Dev-QA roles, preferably in CRM or telco environments.
• Strong experience in CRM systems, such as:
  • Whalecloud EBS (preferred)
  • Salesforce (SFDC)
  • Other telco CRM platforms
• Hands-on experience in:
  • API testing (Postman, REST tools)
  • Integration testing across multiple systems
  • SQL and data validation
• Experience with test automation tools/frameworks (e.g., Selenium, Playwright, or similar). Familiarity with batch processing, file-based integrations, and middleware platforms. Understanding of end-to-end telco processes:
  • Customer lifecycle
  • Billing & charging
  • Order management
• Experience working in Agile / DevOps environments. Strong analytical and problem‑solving skills with attention to detail.

Preferred Skills

• Experience in Whalecloud EBS implementation or support
• Experience in Salesforce QA (Apex testing, integration validation)
• Knowledge of Axway / API Gateway integrations
• Exposure to AWS/cloud migration testing
• Experience with CI/CD pipelines (Jenkins, GitLab, Bitbucket pipelines)
• Familiarity with data platforms (EDW, ODS) and reconciliation testing
• Understanding of telco architecture and cross-system dependencies