PUDO Operations & Partnerships Lead

Ninjavan; Sarawak; On-site; MYR 56,000 - 89,000; Full time

Job summary

Ninjavan seeks a PUDO Operations Manager to oversee day-to-day PUDO activities across East Malaysia, driving efficiency, partner satisfaction, and service quality. You will coordinate with internal teams, monitor performance, and onboard new partners to ensure SOP compliance and smooth operations.

The role involves problem-solving, cross-functional collaboration, and continuous improvement of processes to deliver high-quality service in a fast-paced environment.

Qualifications

• Excellent English communication, written and verbal.
• Strong interpersonal and relationship-building abilities.
• Analytical with problem-solving mindset.
• Proficient in Excel and comfortable with data.
• Knowledge of data visualization tools like Metabase or Redash is a plus.
• Capable of working independently in a fast-paced environment.

Responsibilities

• Oversee daily PUDO operations in East Malaysia.
• Coordinate with internal teams to resolve issues.
• Onboard and manage new PUDO partners.
• Monitor performance and identify process improvements.
• Ensure SOP compliance and timely reporting.
• Support problem-solving and continuous improvement initiatives.

Skills

Communication

Interpersonal skills

Analytical thinking

Excel

Metabase

Redash

Independence

Ownership

Initiative

Tools

Excel

Metabase

Redash

Job description

Ninjavan seeks a PUDO Operations Manager to oversee day-to-day PUDO activities across East Malaysia, driving efficiency, partner satisfaction, and service quality. You will coordinate with internal teams, monitor performance, and onboard new partners to ensure SOP compliance and smooth operations.

The role involves problem-solving, cross-functional collaboration, and continuous improvement of processes to deliver high-quality service in a fast-paced environment.