Provider Relations Strategist - Elevate Partner Experience

Cigna Healthcare; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Restaurant not specified

Job summary

Cigna Healthcare, a division of The Cigna Group, is seeking a Provider Relations professional in Kuala Lumpur to build and maintain relationships with healthcare providers and resolve operational and service issues.

You will respond to provider enquiries, analyze feedback, and collaborate with internal teams to drive service improvements, meeting KPIs and ensuring a positive provider experience.

Qualifications

• 2-4 years of relevant professional experience in healthcare, insurance, provider relations, operations, or a comparable customer-facing environment.
• Strong communication and relationship-management skills, with the confidence to interact professionally with external providers and internal stakeholders.
• Ability to manage multiple priorities and follow issues through to completion.
• Strong analytical and problem-solving capability, with the ability to gather information from different sources and make practical recommendations.

Responsibilities

• Manage relationships with assigned healthcare providers, acting as a key point of contact for operational matters, enquiries and escalations.
• Take ownership of complex or sensitive provider issues, using sound judgement to investigate root causes, coordinate stakeholders and drive timely resolution.
• Proactively identify emerging provider concerns, recurring issues and operational risks, taking appropriate action before they develop into significant service or relationship issues.
• Partner with Operations and other internal stakeholders to resolve provider issues and improve service delivery and the overall provider experience.
• Communicate complex matters clearly to providers and maintain effective engagement through regular discussions, meetings and follow-up on agreed actions.
• Analyze provider feedback, complaints, reconciliation outcomes and operational indicators to identify trends and recommend practical improvements.
• Deliver against relevant operational KPIs, service standards and turnaround expectations while contributing to continuous improvement initiatives.

Skills

Relationship management

Communication

Analytical thinking

Prioritization

Cross-functional collaboration

English fluency

Tools

Microsoft Excel

Microsoft Office

Job description

Cigna Healthcare, a division of The Cigna Group, is seeking a Provider Relations professional in Kuala Lumpur to build and maintain relationships with healthcare providers and resolve operational and service issues.

You will respond to provider enquiries, analyze feedback, and collaborate with internal teams to drive service improvements, meeting KPIs and ensuring a positive provider experience.