Project Manager (Cantonese Speaker)

Tech Mahindra; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Tech Mahindra is seeking a Project Manager (Cantonese Speaker) to lead complex telecom/IT initiatives within a virtual matrix environment. You will oversee project integration, scope, time, cost, quality, HR, communications and procurement to ensure successful delivery and stakeholder satisfaction.

The ideal candidate will have 5+ years of project management experience, fluent Cantonese and English, and a track record of managing multi-site customer-facing projects in international settings.

Qualifications

• Must have at least 5 years of project management experience.
• Experience in managing and communicating at senior and executive levels.
• Must have managed 3 actual projects in one or more of the following solutions: Network Systems Integration; Cloud Solutions; UC&C; Contact Center solutions, IoT.
• Must be fluent in Cantonese and English (verbal and written).
• Ability to engage and partner with customer and internal staff as required.
• Ability to work in a virtual matrix team environment.
• Good understanding of the telecoms and IT industries.
• Integrating project work with Knowledge Management concepts and principles.

Responsibilities

• Develop the Project Charter ensuring sponsors buy in and sign off.
• Ensure a project plan is prepared and maintained.
• Direct and manage project execution.
• Monitor and control project work.
• Manage all change requests and integrate approved ones into the project plan.
• Finalize all activities to formerly close the project or phase.
• Delivering the agreed outcomes required from the project.
• Conduct stakeholder analysis, define and manage customer expectations both stated and unstated.
• Liaise with the business units for project input and regularly report to the sponsor.
• Clarify details of contract and manage contract variations.
• Manage any changes to scope using an appropriate change process.
• Seek and manage opportunities to upsell.
• Ensure acceptance of project deliverables by stakeholder/customer/sponsor.
• Use a formal process to estimate times for all activities, sequence them and then prepare the schedule.
• Control performance to meet the deliverables according to the schedule.
• Plan, allocate and manage budgets using appropriate company tools.
• Anticipate and give forewarning of any deviations from budget.
• Control the budget within the limits of the project tolerances approved by the project sponsor.
• Seek approval from the sponsor for any anticipated expenditure above the project budget.
• Establish and plan quality requirements with customers and manage project to ensure compliance.
• Employ effective corrective action techniques where required.
• Use project health checks, reviews, audits and customer satisfaction surveys as a way of objectively monitoring project performance and quality.
• Actively promote team effectiveness, morale, motivation and productivity.
• Ensure the team buys in to the goals of the project and they are willing to extend themselves to meet the objectives.
• Support competence development of team and of other staff (if applicable).
• Manage the interface between internal resources and the customer.
• Provide feedback to line managers of team member performance.
• Actively manage stakeholders utilising appropriate techniques.
• Implement a project communication strategy to inform all stakeholders and provide regular reports.
• Provide market information as to future business opportunities (if applicable).
• Implements knowledge management initiatives supporting project communications.
• Implement an effective risk management process for the project ensuring the team are fully engaged.
• Mitigate, deflect or avoid risk threats whilst seeking to maximise risk opportunities.
• Generate procurement planning documentation for the project.
• Work within the procurement management processes defined for standard ordering and subcontracting.
• Manage third party suppliers as appropriate.

Skills

Cantonese fluency

English fluency

Stakeholder mgmt

Project planning

Risk management

Team leadership

Contract management

IT/telecom know-how

International experience

Education

Degree in business/science

PM Certification

International experience

5+ years PM exp

Job description

Role: Project Manager (Cantonese Speaker) Speaking

Key Responsibilities

Project Integration Management

• Develop the Project Charter ensuring sponsors buy in and sign off.
• Ensure a project plan is prepared and maintained.
• Direct and manage project execution.
• Monitor and control project work.
• Manage all change requests and integrate approved ones into the project plan.
• Finalize all activities to formerly close the project or phase.

Project Scope Management

• Delivering the agreed outcomes required from the project.
• Conduct stakeholder analysis, define and manage customer expectations both stated and unstated.
• Liaise with the business units for project input and regularly report to the sponsor.
• Clarify details of contract and manage contract variations.
• Manage any changes to scope using an appropriate change process.
• Seek and manage opportunities to upsell.
• Ensure acceptance of project deliverables by stakeholder/customer/sponsor.

Project Time Management

• Use a formal process to estimate times for all activities, sequence them and then prepare the schedule.
• Control performance to meet the deliverables according to the schedule.

Project Cost Management

• Plan, allocate and manage budgets using appropriate company tools.
• Anticipate and give forewarning of any deviations from budget.
• Control the budget within the limits of the project tolerances approved by the project sponsor.
• Seek approval from the sponsor for any anticipated expenditure above the project budget.

Project Quality Management

• Establish and plan quality requirements with customers and manage project to ensure compliance.
• Employ effective corrective action techniques where required.
• Use project health checks, reviews, audits and customer satisfaction surveys as a way of objectively monitoring project performance and quality.

Project Human Resources Management

• Actively promote team effectiveness, morale, motivation and productivity.
• Ensure the team buys in to the goals of the project and they are willing to extend themselves to meet the objectives.
• Support competence development of team and of other staff (if applicable).
• Manage the interface between internal resources and the customer.
• Provide feedback to line managers of team member performance.

Project Communications Management

• Actively manage stakeholders utilising appropriate techniques.
• Implement a project communication strategy to inform all stakeholders and provide regular reports.
• Provide market information as to future business opportunities (if applicable).
• Implements knowledge management initiatives supporting project communications.
• Implement an effective risk management process for the project ensuring the team are fully engaged.
• Mitigate, deflect or avoid risk threats whilst seeking to maximise risk opportunities.

Project Procurement Management

• Generate procurement planning documentation for the project.
• Work within the procurement management processes defined for standard ordering and subcontracting.
• Manage third party suppliers as appropriate.

Qualifications

• Must have at least 5 years of project management experience.
• Lesser experience will be considered as Project Manager.
• Must have experience in managing and communicating at senior and executive levels.
• Must have managed 3 actual projects in one or more of the following solutions: Network Systems Integration; Cloud Solutions; Unified Communication & Collaboration (UC&C); Contact Center solutions, IoT solutions.
• Must be fluent in Cantonese and English (verbal and written).
• Ability to engage and partner with customer and internal staff as required.
• Ability to work in a virtual matrix team environment.
• Ability to identify problems and work to resolution as required.
• Good understanding of the telecoms and IT industries.
• Integrating project work with Knowledge Management concepts and principles.

Education and Experience Requirements

• Degree in business, science (or other relevant area), or equivalent relevant experience.
• Project Management Certification ie PMI PMP/ACP or PRINCE2 Practitioner.
• Minimum of 5 years project management experience in the telecom and/or IT industry managing external customer-facing projects.
• Working in an international environment.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.