Project Manager – Japanese Speaker

Tech Mahindra ICT Services ( Malaysia ) SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 201,000; Full time

Job summary

Tech Mahindra ICT Services ( Malaysia ) SDN. BHD. is seeking an experienced Project Manager to lead complex IT and telecom projects in a global, matrix organization.

The role requires controlling scope, schedules, budgets and quality, while aligning stakeholders and sponsors across multiple business units. The candidate will manage end-to-end project activities from initiation to closure, coordinating cross-functional teams and external partners to ensure on-time delivery and customer

Qualifications

• Minimum 5 years of project management experience.
• Experience managing and communicating at senior and executive levels.
• Managed 3 actual projects in telecom/IT domains (networks, cloud, UC&C, contact center, IoT).
• Fluent in Japanese and English (verbal and written).
• Ability to work in a virtual matrix team environment.

Responsibilities

• Develop the Project Charter and obtain sponsor buy-in/sign-off.
• Prepare and maintain the project plan.
• Direct and manage project execution.
• Monitor and control project work.
• Manage change requests and integrate approved ones into the plan.
• Close the project or phase.
• Engage stakeholders and report to the sponsor.
• Clarify contract details and manage variations.
• Handle scope changes using an approved change process.
• Seek opportunities to upsell and deliver value.

Skills

Project management

Stakeholder management

Executive communication

Vendor management

Problem solving

Education

PM Certification PMI PMP/ACP or PRINCE2 Practitioner

Degree in business/science or equivalent

Job description

• Develop the Project Charter ensuring sponsors buy in and sign off.
• Ensure a project plan is prepared and maintained.
• Direct and manage project execution.
• Monitor and control project work.
• Manage all change requests and integrate approved ones into the project plan.
• Finalize all activities to formerly close the project or phase.

Project Scope Management

• Delivering the agreed outcomes required from the project.
• Conduct stakeholder analysis, define and manage customer expectations both stated and unstated.
• Liaise with the business units for project input and regularly report to the sponsor.
• Clarify details of contract and manage contract variations.
• Manage any changes to scope using an appropriate change process.
• Seek and manage opportunities to upsell.
• Ensure acceptance of project deliverables by stakeholder/customer/sponsor.

Project Time Management

• Use a formal process to estimate times for all activities, sequence them and then prepare the schedule.
• Control performance to meet the deliverables according to the schedule.

Project Cost Management

• Plan, allocate and manage budgets using appropriate company tools.
• Anticipate and give forewarning of any deviations from budget.
• Control the budget within the limits of the project tolerances approved by the project sponsor.
• Seek approval from the sponsor for any anticipated expenditure above the project budget.

Project Quality Management

• Establish and plan quality requirements with customers and manage project to ensure compliance.
• Employ effective corrective action techniques where required.
• Use project health checks, reviews, audits and customer satisfaction surveys as a way of objectively monitoring project performance and quality.

Project Human Resources Management

• Actively promote team effectiveness, morale, motivation and productivity.
• Ensure the team buys in to the goals of the project and they are willing to extend themselves to meet the objectives.
• Support competence development of team and of other staff (if applicable).
• Manage the interface between internal resources and the customer.
• Provide feedback to line managers of team member performance.

Project Communications Management

• Actively manage stakeholders utilising appropriate techniques.
• Implement a project communication strategy to inform all stakeholders and provide regular reports.
• Provide market information as to future business opportunities (if applicable).
• Implements knowledge management initiatives supporting project communications.
• Implement an effective risk management process for the project ensuring the team are fully engaged.
• Mitigate, deflect or avoid risk threats whilst seeking to maximise risk opportunities.

Project Procurement Management

• Generate procurement planning documentation for the project.
• Work within the procurement management processes defined for standard ordering and subcontracting.
• Manage third party suppliers as appropriate.

Qualifications

• Must have at least 5 years of project management experience.
• Lesser experience will be considered as Project Manager.
• Must have experience in managing and communicating at senior and executive levels.
• Must have managed 3 actual projects in one or more of the following solutions: Network Systems Integration; Cloud Solutions; Unified Communication & Collaboration (UC&C); Contact Center solutions, IoT solutions.
• Must be fluent in Japanese and English (verbal and written).
• Ability to engage and partner with customer and internal staff as required.
• Ability to work in a virtual matrix team environment.
• Ability to identify problems and work to resolution as required.
• Good understanding of the telecoms and IT industries.
• Integrating project work with Knowledge Management concepts and principles.

Education and Experience Requirements

• Degree in business, science (or other relevant area), or equivalent relevant experience.
• Project Management Certification ie PMI PMP/ACP or PRINCE2 Practitioner.
• Minimum of 5 years project management experience in the telecom and/or IT industry managing external customer-facing projects.
• Working in an international environment.