Bilingual Cantonese Project Manager — IT & Telecom

Tech Mahindra; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Tech Mahindra is seeking a Project Manager (Cantonese Speaker) to lead complex telecom/IT initiatives within a virtual matrix environment. You will oversee project integration, scope, time, cost, quality, HR, communications and procurement to ensure successful delivery and stakeholder satisfaction.

The ideal candidate will have 5+ years of project management experience, fluent Cantonese and English, and a track record of managing multi-site customer-facing projects in international settings.

Qualifications

• Must have at least 5 years of project management experience.
• Experience in managing and communicating at senior and executive levels.
• Must have managed 3 actual projects in one or more of the following solutions: Network Systems Integration; Cloud Solutions; UC&C; Contact Center solutions, IoT.
• Must be fluent in Cantonese and English (verbal and written).
• Ability to engage and partner with customer and internal staff as required.
• Ability to work in a virtual matrix team environment.
• Good understanding of the telecoms and IT industries.
• Integrating project work with Knowledge Management concepts and principles.

Responsibilities

• Develop the Project Charter ensuring sponsors buy in and sign off.
• Ensure a project plan is prepared and maintained.
• Direct and manage project execution.
• Monitor and control project work.
• Manage all change requests and integrate approved ones into the project plan.
• Finalize all activities to formerly close the project or phase.
• Delivering the agreed outcomes required from the project.
• Conduct stakeholder analysis, define and manage customer expectations both stated and unstated.
• Liaise with the business units for project input and regularly report to the sponsor.
• Clarify details of contract and manage contract variations.
• Manage any changes to scope using an appropriate change process.
• Seek and manage opportunities to upsell.
• Ensure acceptance of project deliverables by stakeholder/customer/sponsor.
• Use a formal process to estimate times for all activities, sequence them and then prepare the schedule.
• Control performance to meet the deliverables according to the schedule.
• Plan, allocate and manage budgets using appropriate company tools.
• Anticipate and give forewarning of any deviations from budget.
• Control the budget within the limits of the project tolerances approved by the project sponsor.
• Seek approval from the sponsor for any anticipated expenditure above the project budget.
• Establish and plan quality requirements with customers and manage project to ensure compliance.
• Employ effective corrective action techniques where required.
• Use project health checks, reviews, audits and customer satisfaction surveys as a way of objectively monitoring project performance and quality.
• Actively promote team effectiveness, morale, motivation and productivity.
• Ensure the team buys in to the goals of the project and they are willing to extend themselves to meet the objectives.
• Support competence development of team and of other staff (if applicable).
• Manage the interface between internal resources and the customer.
• Provide feedback to line managers of team member performance.
• Actively manage stakeholders utilising appropriate techniques.
• Implement a project communication strategy to inform all stakeholders and provide regular reports.
• Provide market information as to future business opportunities (if applicable).
• Implements knowledge management initiatives supporting project communications.
• Implement an effective risk management process for the project ensuring the team are fully engaged.
• Mitigate, deflect or avoid risk threats whilst seeking to maximise risk opportunities.
• Generate procurement planning documentation for the project.
• Work within the procurement management processes defined for standard ordering and subcontracting.
• Manage third party suppliers as appropriate.

Skills

Cantonese fluency

English fluency

Stakeholder mgmt

Project planning

Risk management

Team leadership

Contract management

IT/telecom know-how

International experience

Education

Degree in business/science

PM Certification

International experience

5+ years PM exp

Job description

Tech Mahindra is seeking a Project Manager (Cantonese Speaker) to lead complex telecom/IT initiatives within a virtual matrix environment. You will oversee project integration, scope, time, cost, quality, HR, communications and procurement to ensure successful delivery and stakeholder satisfaction.

The ideal candidate will have 5+ years of project management experience, fluent Cantonese and English, and a track record of managing multi-site customer-facing projects in international settings.