Project Manager -BPO

Joinimagine; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Joinimagine is seeking an experienced Project Manager to oversee programs within a global framework. You will lead end-to-end PM activities, create business cases, pilot initiatives, and design scalable roadmaps across regions.

The role emphasizes risk management, data-driven decisions, and strong stakeholder collaboration. Candidates should have 5+ years in Shared Services for Finance & Accounting, LEAN exposure, and PRINCE2 or PMP knowledge, with fluent English.

Qualifications

• 5+ years experience in Shared Services for Finance & Accounting at junior project management level or within the BPO organization.
• LEAN House exposure, transitions or system deployments is an advantage.
• Fluent in English language (written and spoken).

Responsibilities

• Create business case and set up PILOT project to validate benefits and assumptions.
• Design an efficient project framework and strategic roadmap for global/regional implementation.
• Track and monitor progress, dependencies, budget and resources; provide timely updates to stakeholders.
• Make data-driven recommendations to mitigate risks and drive project success.
• Create innovative ideas to improve project efficiency and benefits realization.
• Facilitate workshops such as AS-IS/To-Be analyses, data gathering and problem solving.
• Establish acceptance criteria, success metrics and KPIs to measure benefits.
• Leverage project management tools and best practices to control execution.
• Manage global and regional stakeholders to align on expectations and decisions.
• Support organization to adopt changes by defining processes and strategies.

Skills

Project management

Process design

Quality management tools

Communication skills

Stakeholder management

Analytical skills

MS Office

Virtual teams management

Education

University degree or equivalent

PRINCE2 or PMP certification

English language fluency

Tools

MS Office

Job description

Overall Role Purpose

Oversee the operations of individual project within program. Plan, execute and close project efficiently, ensuring they align with organizational goals, stay within timeline, scope, budget, resources and meet quality standard to complete work within program guideline. Coordinate team efforts, manage risks and communicate progress to stakeholders, facilitating successful project delivery.

Specific Role context

• Create business case, setup PILOT project to validate the business benefits and associated assumptions.
• Design an efficient project framework and strategic roadmap approach for global/ regional implementation.
• Track and monitor project progress, dependencies, budget, resources and provide timely update to stakeholders to steer the decision to accommodate dynamic business development.
• Make data driven and fact-based recommendations to business to mitigate, overcome project risks or challenges.
• Create innovative idea, solution to improve project efficiency and benefit realization.
• Facilitate workshop based on project needs, such as As-Is process review, Design To-Be process, Data Gathering, Problem Solving.
• Establish project acceptance criteria, success criteria and define KPIs to measure the targeted project benefits.
• Leverage project management tool to control the execution the project and adopt best practice as per industry practice.
• Manage global and regional stakeholders to align on expectations, involvement in the project and decision-making process.
• Support stakeholder and organization to accept changes by defining a processes and strategy to ensure the project’s intended outcomes are embraced and successfully implemented.
• Lead and collaborate with a physical, virtual team or hybrid team to manage the end-to-end project implementation effectively.

Specific Role Challenges

• Contribute to the Management and Service Line support towards successful execution of the services provided in the center
• Promote quality and transparency as a key levers to operational steering
• Contribute to integrate BPO as the quality and continuous improvement partner for all Service Lines at Finance Operations

Qualifications:

Key Capabilities/Competencies

• Solid project management experience
• Process design and engineering
• Good knowledge of quality management tools and approaches
• Strong communication and presentation skills
• Stakeholder management
• High confidence in the usage of analytical and statistical methods
• High confidence in the usage of standard MS office software
• Managing virtual teams

Expected years of experience

• Minimum of 5 years’ experience in Shared Services for Finance & Accounting at junior project management level or as part of the BPO organization
• Having participated in LEAN House, transitions, system deployments an advantage

Educational Qualifications

• University degree or equivalent
• Comprehensive knowledge of project management methodologies (PRINCE 2 or PMP)
• Fluent in English language (written and spoken)