Project Manager and Onsite Engineering Lead

Vault Personnel Pte. Ltd.; Cyberjaya; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Vault Personnel Pte. Ltd. seeks a hands-on Project Manager and Onsite Engineering Lead to manage AI computing infrastructure at the data centre.

You will lead the on-site team, organise 24/7 coverage and incident response to meet SLAs, and verify provider specifications meet company requirements. Responsibilities include planning GPU server deployments, coordinating vendors, monitoring installation, and maintaining records.

Formación

• Degree in IT, computer engineering, electrical engineering, telecommunications or related field.
• At least five years of relevant experience, including two years in data centre or critical infrastructure.
• Hands-on ability to install, configure and troubleshoot servers, network equipment and cabling.
• Experience diagnosing hardware failures and hot-swap replacement of components.
• Familiarity with data centre power, cooling, physical security and change-control processes.
• Ability to manage multiple vendors and projects while troubleshooting on site.
• Experience supervising staff, organizing shift coverage and incident escalations in a 24/7 environment.
• Fluent in English and Mandarin Chinese for communication with customers and teams.

Responsabilidades

• Lead, coach and supervise the on-site engineers, with ownership of daily tasks, maintenance activities and incident response.
• Plan shift rosters to maintain 24/7 coverage, including leave, training and absences.
• Own operational delivery against SLAs, including monitoring, response, escalation and service reporting.
• Set incident priorities and coordinate response across shifts with vendors and management.
• Review performance, incident trends and implement corrective actions with runbooks.
• Plan and manage installation of GPU servers, racks, networking and related infrastructure from site prep to handover.
• Coordinate delivery schedules, site access, installation teams, vendors and customer requirements.
• Track milestones, risks, costs and issues; provide progress updates to management.
• Verify rack space, allocated power, connectivity and cooling readiness with data centre operator.
• Maintain installation records, asset registers, rack layouts and handover documents.
• Conduct routine checks on server and network equipment, alerts and capacity utilization.
• Install and commission servers and cabling on-site; supervise team installations.
• Diagnose hardware faults using logs and management interfaces; replace failed components.
• Perform hot-swap replacement of drives, power supplies and fans per procedures.
• Coordinate repairs, warranties and firmware updates with vendors and internal teams.
• Direct the team during incidents and coordinate recovery and root-cause analysis.
• Manage changes with approvals and maintenance windows.
• Monitor capacity to support future expansion.
• Act as primary operational contact for data centre provider and vendors.
• Review provider designs against requirements for rack capacity, power, cooling and security.
• Track buildout, milestones and corrective actions before handover.
• Coordinate with provider on capacity, power and cooling performance.
• Monitor provider performance and elevate delays or issues to management.
• Oversee vendor work on site and ensure safety and security requirements.
• Support customer visits and audits when required.
• Maintain incident, change, maintenance and access records.
• Report SLA performance and service risks.
• Prepare operational reports on status, health and capacity.
• Assist in major incidents outside normal hours.

Conocimientos

Project management

On-site engineering

Data centre operations

Hardware troubleshooting

Vendor management

Incident management

Shift planning

24/7 coverage

Educación

Bachelor's degree in IT or related field

Herramientas

Server hardware

Networking equipment

Cabling standards

Descripción del empleo

Project Manager and Onsite Engineering Lead

We are looking for a hands‑on leader to manage the deployment and ongoing operation of our AI computing infrastructure at the data centre. You will lead the on‑site engineering team, organise 24/7 coverage and incident response to meet customer service level agreements (SLAs). You must be able to install servers, diagnose hardware faults and replace failed components yourself when needed. You will also manage the data centre provider’s delivery schedule and verify that its technical specifications meet Company's Cloud’s requirements.

Key responsibilities

Team leadership and 24/7 service delivery

• Lead, coach and supervise the on‑site engineers, with clear ownership of daily tasks, maintenance activities and incident response.
• Plan shift rosters and handovers to maintain 24/7 coverage, including suitable cover for leave, training and absences.
• Own operational delivery against agreed customer SLAs, including monitoring, response, escalation, resolution coordination and service reporting.
• Set incident priorities, coordinate the response across shifts, and escape major incidents promptly to management, customers and relevant vendors.
• Review team performance, incident trends and recurring issues; implement corrective actions and maintain runbooks and training records.

Project delivery and deployment

• Plan and manage the installation of GPU servers, racks, networking and related infrastructure, from site preparation through testing and handover.
• Coordinate delivery schedules, site access, installation teams, vendors and customer requirements.
• Track project milestones, risks, costs and outstanding issues; provide regular progress updates to management.
• Verify rack space, allocated power, connectivity and cooling readiness with the data centre operator before equipment installation.
• Maintain installation records, asset registers, rack layouts, network diagrams and handover documents.

On site infrastructure operations

• Conduct routine checks on server and network equipment, rack conditions, alerts and capacity utilisation.
• Personally install and commission servers, network equipment and cabling when required, and supervise the team’s installation work.
• Diagnose hardware faults using system alerts, logs and management interfaces; replace failed field‑replaceable components and verify that service is restored.
• Perform hot‑swap replacement of supported parts, such as drives, power supplies and fans, according to the manufacturer’s procedures and approved change controls.
• Coordinate complex repairs, warranty claims, spare parts and firmware updates with equipment vendors and internal technical teams.
• Direct the team during incidents and coordinate recovery, customer updates and root‑cause analysis.
• Manage planned changes using documented approvals, maintenance windows and rollback procedures.
• Monitor available rack space, power allocation and deployment capacity to support future expansion.

Data centre and vendor coordination

• Act as Company's Cloud’s primary operational contact for the data centre provider, equipment suppliers, contractors and service providers.
• Review the provider’s proposed design and specifications against agreed requirements for rack capacity and dimensions, power density and redundancy, cooling, connectivity, physical security and site access.
• Track the provider’s buildout, commissioning and handover milestones; inspect progress, document gaps and follow through on corrective actions before accepting the space for deployment.
• Coordinate with the provider on available capacity, power and cooling performance, maintenance schedules and facility incidents throughout operations.
• Monitor the provider’s performance against its contractual commitments and elevate delays, specification deviations and service issues to management.
• Oversee vendor work on site and confirm that installations meet agreed technical, safety and security requirements.
• Support customer visits, equipment acceptance and technical audits when required.

Service reporting and controls

• Maintain incident, change, maintenance and access records.
• Track SLA performance, follow up on recurring faults and corrective actions, and report any service risks or breaches.
• Prepare concise operational reports covering project status, infrastructure health, incidents and capacity.
• Participate in the management escalation for major incidents outside normal working hours.

Requirements

• Degree in IT, computer engineering, electrical engineering, telecommunications or a related technical field.
• At least five years of relevant experience, including two years in a data centre or other critical infrastructure environment.
• Proven hands‑on ability to install, configure and troubleshoot servers, network equipment and structured cabling.
• Experience diagnosing hardware failures and replacing server components, including safe hot‑swap procedures for supported parts.
• Familiarity with data centre power, cooling, physical security and change‑control processes.
• Ability to manage multiple vendors and projects while remaining comfortable troubleshooting issues on site.
• Ability to review data centre technical specifications, track provider milestones and identify gaps against agreed requirements.
• Experience supervising technical staff, organising shift coverage and managing incident escalations in a 24/7 service environment.
• Clear communication, strong documentation habits and sound judgement during incidents.
• Fluent in spoken and written English and Mandarin Chinese due to requirement to communicate with Chinese‑speaking customers, vendors and technical teams.
• Willingness to work on site in Cyberjaya zone and attend planned maintenance or critical incidents outside normal hours.