Programs Specialist

Selkirk Sport; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Selkirk Sport is seeking a Programs Specialist to manage the administrative infrastructure and data integrity of sponsorship programs. You will own the end-to-end lifecycle of player accounts—from onboarding to contract management and order fulfillment—across multiple databases and low-code tools.

The role provides high-level support to 500+ sponsored players, ensuring accurate records and efficient operations.

Qualifications

• Exceptional proficiency with spreadsheets and database management.
• Ability to manage workflows and low-code applications.
• Typing speed at least 40 WPM.
• Strong communication and independent, detail-oriented work style.

Responsibilities

• Maintain and audit multiple database platforms to ensure 100% accuracy of player records and sponsorship status.
• Manage over 500 active player sponsorship accounts, ensuring zero lapse in contract coverage.
• Update player accounts with current contact information, addresses, and status changes across all internal systems.
• Execute the offboarding process by removing player accounts across all platforms upon contract termination.
• Generate and distribute contracts via Palantir for new acquisitions and renewals.
• Analyze reimbursement requests to determine payment eligibility according to contract terms.
• Collaborate with Programs Manager and ownership to verify contract accuracy and alignment with program goals.
• Automate and send monthly renewal forms using low-code applications.
• Verify and manage player account tags for self-service purchasing via the B2B portal.
• Monitor Zapier workflows to ensure seamless communication and data transfer.

Skills

Spreadsheets

Database management

Low-code applications

Typing speed 40 WPM

Communication skills

Independent work

Tools

Palantir

Jotform

Zapier

Trainual

CRM software

Job description

About the role

The Programs Specialist is responsible for the administrative infrastructure and data integrity of the organization's sponsorship programs. This role manages the end-to-end lifecycle of player accounts - including onboarding, contract management, and order fulfillment - utilizing various database platforms and low-code applications. The Programs Specialist ensures operational efficiency by maintaining accurate records and providing high-level support to over 500 sponsored players.

Key Responsibilities

Program Administration & Data Integrity

• Maintain and audit multiple database platforms to ensure 100% accuracy of player records and sponsorship status.
• Manage over 500 active player sponsorship accounts, ensuring zero lapse in contract coverage.
• Update player accounts with current contact information, addresses, and status changes across all internal systems.
• Execute the offboarding process by removing player accounts across all platforms upon contract termination.

Contract Management & Compliance

• Generate and distribute contracts via Palantir for both new player acquisitions and annual renewals.
• Analyze reimbursement requests to determine payment eligibility according to specific contract terms.
• Collaborate closely with the Programs Manager and ownership to verify contract accuracy and alignment with program goals.
• Utilize low-code applications to automate and send monthly renewal forms.

Fulfillment & Player Support

• Verify and manage player account tags to enable self-service purchasing via the B2B portal. Ensure players are correctly categorized within the system to facilitate accurate order processing and equipment access.
• Manage the allocation of player credits and incentives through database tools and automation.
• Serve as the primary administrative point of contact for sponsored players, resolving inquiries via Service Engine and email.
• Monitor Zapier "Zaps" and automated workflows to ensure seamless communication and data transfer.

Process Development & Reporting

• Proactively monitor Jotform functionality and immediately notify the Digital Solutions team of any system failures or operational issues to facilitate rapid resolution.
• Edit, format, and create comprehensive training materials and SOPs for program operations. Ensure all SOPs are updated as processes change and are properly integrated into Trainual.
• Conduct data gathering and analysis to provide insights on program performance and player engagement.
• Make recommendations to program manager as you find ways to improve

Qualifications

Required:

• Exceptional proficiency with spreadsheets and database management.
• Strong technical aptitude with the ability to manage workflows and low-code applications.
• Minimum 40 WPM typing speed.
• High level of integrity and dependability with a strong sense of urgency regarding deadlines.
• Excellent written and verbal communication skills for professional player interaction.
• Proven ability to work independently in a detail-oriented, "behind-the-scenes" capacity.

Preferred:

• Experience with data management software and/or CRM's
• Familiarity with contract administration or legal clerical work.
• Previous experience in data analysis or process improvement.
• Interest in the pickleball industry or sports management.

WHY JOIN US

• Be part of a global sports brand with strong growth potential in Asia.
• Lead brand design for the #1 brand in pickleball - an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.