Programs Specialist

Selkirk Sport, Inc.; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

Selkirk Sport, Inc. is seeking a Programs Specialist in Kuala Lumpur to maintain the administrative infrastructure and data integrity of sponsorship programs.

You will manage end-to-end player accounts, onboarding, contract management, and order fulfillment across multiple platforms, supporting a global roster of 500+ sponsored players. You will work closely with the Programs Manager and ownership to ensure contract accuracy, automate renewal processes, and provide high-level support while

Qualifications

• Strong spreadsheet and database management skills.
• Ability to manage workflows and low-code applications.
• High integrity and reliability with urgency on deadlines.
• Excellent written and verbal communication with players.
• Ability to work independently in a detail-focused role.

Responsibilities

• administer sponsorship program data and contracts across platforms.
• onboard and update 500+ sponsored players; ensure data accuracy and status changes.
• generate and distribute contracts; assess reimbursement eligibility.
• monitor workflows (Zapier) and low-code forms; support monthly renewals.

Skills

Spreadsheet proficiency

Database management

Low-code workflows

Communication skills

Attention to detail

Tools

Palantir

Jotform

Zapier

Trainual

Job description

At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.

We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.

Selkirk Sport, a leader in pickleball innovation and performance equipment, is seeking

About the role

The Programs Specialist is responsible for the administrative infrastructure and data integrity of the organization’s sponsorship programs. This role manages the end-to-end lifecycle of player accounts—including onboarding, contract management, and order fulfillment—utilizing various database platforms and low-code applications. The Programs Specialist ensures operational efficiency by maintaining accurate records and providing high-level support to over 500 sponsored players.

Key Responsibilities

Program Administration & Data Integrity

• Maintain and audit multiple database platforms to ensure 100% accuracy of player records and sponsorship status.
• Update player accounts with current contact information, addresses, and status changes across all internal systems.
• Execute the offboarding process by removing player accounts across all platforms upon contract termination.

Contract Management & Compliance

• Generate and distribute contracts via Palantir for both new player acquisitions and annual renewals.
• Analyze reimbursement requests to determine payment eligibility according to specific contract terms.
• Collaborate closely with the Programs Manager and ownership to verify contract accuracy and alignment with program goals.
• Utilize low-code applications to automate and send monthly renewal forms.
• Verify and manage player account tags to enable self-service purchasing via the B2B portal. Ensure players are correctly categorized within the system to facilitate accurate order processing and equipment access.
• Manage the allocation of player credits and incentives through database tools and automation.
• Serve as the primary administrative point of contact for sponsored players, resolving inquiries via Service Engine and email.
• Monitor Zapier \"Zaps\" and automated workflows to ensure seamless communication and data transfer.

Process Development & Reporting

• Proactively monitor Jotform functionality and immediately notify the Digital Solutions team of any system failures or operational issues to facilitate rapid resolution.
• Edit, format, and create comprehensive training materials and SOPs for program operations. Ensure all SOPs are updated as processes change and are properly integrated into Trainual.
• Conduct data gathering and analysis to provide insights on program performance and player engagement.
• Make recommendations to program manager as you find ways to improve

Qualifications

Required:

• Exceptional proficiency with spreadsheets and database management.
• Strong technical aptitude with the ability to manage workflows and low-code applications.
• High level of integrity and dependability with a strong sense of urgency regarding deadlines.
• Excellent written and verbal communication skills for professional player interaction.
• Proven ability to work independently in a detail-oriented, \"behind-the-scenes\" capacity.

Preferred:

• Experience with data management software and/or CRM’s
• Familiarity with contract administration or legal clerical work.
• Previous experience in data analysis or process improvement.
• Interest in the pickleball industry or sports management.

WHY JOIN US

• Be part of a global sports brand with strong growth potential in Asia.
• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.