Programme Delivery & Transition Lead

PSA Prudential Services Asia Sdn Bhd (Malaysia); Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

Prudential plc in Kuala Lumpur is seeking a Customer Success Specialist to lead end-to-end programme delivery within the Value Creation Center. You will manage transition planning, governance, and onboarding of processes into VCC, ensuring a smooth move to BAU while achieving targeted outcomes.

You will partner with business owners to drive value realization, risk and issue management, and performance reporting, coordinating across operations, technology, and support to sustain service stability

Responsibilities

• Lead end-to-end project lifecycle for VCC onboarding and transition initiatives.
• Define transition scope, timelines, risks, and success criteria; ensure knowledge transfer and readiness for BAU.

Skills

Stakeholder management

Project delivery

Transition management

Process optimization

Job description

Prudential plc in Kuala Lumpur is seeking a Customer Success Specialist to lead end-to-end programme delivery within the Value Creation Center. You will manage transition planning, governance, and onboarding of processes into VCC, ensuring a smooth move to BAU while achieving targeted outcomes.

You will partner with business owners to drive value realization, risk and issue management, and performance reporting, coordinating across operations, technology, and support to sustain service stability