Program Delivery Lead

PSA Prudential Services Asia Sdn Bhd (Malaysia); Kuala Lumpur; On-site; MYR 300,000 - 540,000; Full time

Job summary

Prudential plc is seeking an experienced Delivery Lead to own end-to-end delivery of strategic technology initiatives across multiple markets within the insurance sector. You will drive regional programme execution, oversee governance and financial performance, and manage delivery teams and vendors to ensure scalable solutions and operational excellence.

The role requires deep insurance domain experience, strong delivery leadership, and the ability to influence senior stakeholders.

Qualifications

• 8+ years in technology programme delivery, project management or delivery leadership.
• Insurance sector experience and multi-market rollout experience.
• Strong governance, risk, budget and vendor management capabilities.

Responsibilities

• Lead end-to-end delivery of large-scale programmes across markets and units.
• Drive regional rollouts and establish repeatable delivery frameworks.
• Manage stakeholders and executive sponsorship with clear reporting.
• Oversee governance, risk, compliance, budgets and vendor spend.
• Champion Agile, Scrum and SAFe across distributed teams.

Skills

Stakeholder management

Agile delivery leadership

Vendor management

Scrum

SAFe

Education

PMP certification

PRINCE2 certification

SAFe certification

Tools

Salesforce

Azure

AWS

CRM

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Overview

We are seeking an experienced Delivery Lead to own the end-to-end delivery of strategic technology initiatives across multiple markets within the insurance industry. The role will drive regional programme execution, oversee governance and financial performance, manage delivery teams and vendors, and ensure successful implementation of scalable technology solutions that support business growth and operational excellence. The ideal candidate will bring deep insurance domain experience, strong technology delivery expertise, and the ability to influence senior stakeholders across business and technology. This individual will translate strategy into execution while ensuring delivery quality, cost efficiency, risk management, and adherence to governance standards.

Programme & Delivery Leadership

Lead end-to-end delivery of large-scale business and technology programmes across countries, channels and business units. Develop and manage programme plans, delivery roadmaps, resource plans, milestones and release schedules. Ensure delivery within agreed scope, budget, timeline and quality expectations. Manage complex dependencies across business, technology, vendors, architecture, security and market teams.

Regional Rollout & Transformation Management

Drive regional implementations and market rollouts, ensuring alignment between Group and Local Business Units. Establish repeatable delivery frameworks and implementation approaches that enable scalable adoption across markets. Oversee deployment readiness, change impacts, transition planning and post-launch stabilisation.

Stakeholder Management

Build trusted relationships with senior business and technology stakeholders, executive sponsors and market leaders. Act as the primary delivery contact for steering committees, governance forums and senior leadership updates. Facilitate resolution of delivery challenges, risks and competing priorities with clear decision options. Communicate progress, risks, issues, dependencies and decisions in a concise and transparent manner.

Technology Delivery Oversight

Partner with architects, engineering teams, product owners and vendors to ensure successful solution delivery. Provide delivery oversight across digital, data, cloud, integration, AI and enterprise platform initiatives as relevant. Ensure adherence to enterprise architecture, security, compliance and operational standards. Support technical decision-making by balancing business outcomes, cost, speed, complexity and risk.

Governance, Risk & Compliance

Establish and maintain delivery governance, reporting cadence and RAID management processes. Lead programme governance forums, SteerCo preparation and executive reporting. Identify, assess and mitigate delivery risks and issues proactively. Ensure compliance with insurance regulatory, risk, security, audit and operational requirements.

Financial & Cost Management

Manage programme budgets, forecasts, purchase orders and financial performance against plan. Track vendor spend, programme costs, resource utilisation and delivery efficiency. Drive cost optimisation opportunities while protecting delivery quality and business outcomes. Support business case development, investment governance and benefit tracking.

Agile Delivery Leadership

Champion Agile and hybrid delivery methodologies across distributed and cross-functional teams. Drive sprint planning, backlog management, release planning, dependency management and continuous improvement. Foster a culture of accountability, collaboration, transparency and delivery excellence. Coach teams and stakeholders on Agile delivery principles and pragmatic delivery practices.

Required Experience & Qualifications

Essential 8+ years of experience in technology programme delivery, project management or delivery leadership roles. Mandatory insurance experience, implementing contact centre solutions, ideally across Life & Health, Digital Insurance or core insurance platforms. Proven track record delivering large-scale digital transformation and technology programmes. Experience leading regional or multi-country rollouts across Asia or comparable international markets. Strong understanding of the end‑to‑end software delivery lifecycle and enterprise technology environments. Demonstrated experience managing programme budgets, delivery financials, resource utilisation and vendor spend. Strong stakeholder management skills, including engagement with executive and C-level stakeholders. Experience managing distributed delivery teams, vendors, system integrators and cross‑functional squads. Deep understanding of governance, risk management, delivery assurance and escalation practices. Hands‑on experience with Agile, Scrum, SAFe and hybrid delivery methodologies.

Preferred Experience in Customer Platforms, CRM, Salesforce, Digital Distribution, AI, Data or Cloud transformation programmes. Experience working within regulated financial services environments. PMP, PRINCE2, SAFe, Agile or equivalent certifications. Exposure to cloud technologies such as Azure or AWS, enterprise integration and modern digital architectures.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn