Program Manager - Group Operations

Prudential (Cambodia) Life Assurance; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Prudential (Cambodia) Life Assurance seeks a Program Manager, Group Operations to lead strategic transformation programs across the organization, coordinating across business, operations, technology, change and external partners to deliver scalable improvements.

You will drive governance, risk management and multi-market execution, ensuring initiatives are delivered on time, within scope and aligned to business objectives, with measurable benefits.

Qualifications

• Bachelor's degree in Business, Operations Management, Engineering, Information Technology, Finance, or related discipline.
• 8+ years of experience in Program Management, Transformation, Project Management, Operations Strategy, or Consulting.
• Proven experience leading large-scale, cross-functional business or operational transformation programs.
• Strong understanding of governance and risk management.

Responsibilities

• Lead end-to-end delivery of strategic Group Operations programs and transformation initiatives.
• Develop program strategies, roadmaps, milestones, and implementation plans aligned to organizational priorities.
• Establish and manage program governance structures, workstreams, timelines, budgets, and deliverables.
• Drive accountability and delivery discipline across all stakeholders.
• Coordinate multi-market implementation with localization and regulatory alignment.

Skills

Governance

Risk management

Program leadership

Education

Bachelor's degree in Business/Operations/Engineering/IT/Finance

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Purpose

The Program Manager, Group Operations is responsible for leading and delivering strategic transformation programs, operational initiatives, and large-scale change efforts across Group Operations. The role ensures initiatives are delivered on time, within scope, and aligned to business objectives while managing stakeholder engagement, governance, risks, dependencies, and benefits realization. The Program Manager serves as the central point of coordination across business, operations, technology, change, and external partners, ensuring successful execution of complex, cross-functional programs that drive operational excellence, scalability, efficiency, and customer outcomes.

Key Responsibilities

Program Leadership & Delivery

• Lead end-to-end delivery of strategic Group Operations programs and transformation initiatives.
• Develop program strategies, roadmaps, milestones, and implementation plans aligned to organizational priorities.
• Establish and manage program governance structures, workstreams, timelines, budgets, and deliverables.
• Ensure successful execution across multiple projects and interconnected initiatives.
• Drive accountability and delivery discipline across all stakeholders.

Strategic Transformation

• Support implementation of operating model changes, process transformation, automation, digitization, and capability-building programs.
• Identify opportunities to improve operational efficiency, effectiveness, controls, and customer experience.
• Translate strategic objectives into executable initiatives and measurable outcomes.
• Drive continuous improvement and transformation agenda across Group Operations.

Stakeholder Management

• Partner with senior business leaders, operations teams, technology functions, and external vendors to achieve program objectives.
• Build strong relationships across global and regional stakeholders.
• Facilitate executive decision-making through clear reporting, recommendations, and data-driven insights.
• Manage stakeholder expectations and navigate competing priorities.

Multi-Market Implementation

• Lead coordinated implementation across multiple markets, balancing enterprise-wide consistency with local business, customer, and operational requirements.
• Define market sequencing, deployment waves, readiness criteria, localization requirements, and transition plans.
• Partner with market leaders and functional teams to align regulatory, process, technology, data, control, and resource requirements.
• Manage cross-market dependencies, common design decisions, local deviations, risks, and escalations through clear governance.
• Establish reusable implementation playbooks, standards, and lessons learned to accelerate replication, adoption, stabilization, and benefits realization across markets.

Governance, Risk & Dependency Management

• Establish and manage program governance, steering committees, and executive reporting forums.
• Identify and manage risks, issues, assumptions, and dependencies across workstreams.
• Drive mitigation plans and escalation management to ensure program success.
• Ensure compliance with organizational governance standards, regulatory requirements, and control frameworks.

Financial & Resource Management

• Develop and manage program budgets, forecasts, and resource plans.
• Monitor program expenditures and benefits realization.
• Optimize resource allocation across initiatives to maximize delivery outcomes.
• Support business case development and investment decisions.

Change Management & Adoption

• Collaborate with Change Management teams to drive stakeholder engagement and adoption.
• Ensure business readiness through communication, training, and transition planning.
• Support implementation and stabilization activities following deployment.
• Measure adoption and realization of intended business benefits.

Performance Monitoring & Reporting

• Define and track program KPIs, milestones, and success measures.
• Prepare executive dashboards, status reports, and governance updates.
• Provide proactive insights and recommendations to leadership.
• Monitor post-implementation performance and benefits realization.

Qualifications & Experience

Required

• Bachelor's degree in Business, Operations Management, Engineering, Information Technology, Finance, or related discipline.
• 8+ years of experience in Program Management, Transformation, Project Management, Operations Strategy, or Consulting.
• Proven experience leading large-scale, cross-functional business or operational transformation programs.
• Strong understanding of governance, risk management