Program Manager

flextronics; George Town; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

Paid Time Off

Performance Bonus

Job summary

Flex is seeking a Program Manager based near Bukit Minyak to lead cross-functional teams in delivering customer-focused products and services. You will guide development, set program strategies, and coordinate schedules and budgets while maintaining strong customer relations.

The role requires ownership of staffing, resource planning, and adherence to program timelines, with a focus on delivering value and meeting business metrics while driving continuous improvement.

Qualifications

• Bachelor's degree in engineering or related field or equivalent experience.
• Minimum 5 years’ experience in program administration/management or related area.
• Advanced operations, technical and people/process skills and customer relationship skills.
• Knowledge of multiple functional technologies/processes and interdependencies at the site.
• Accountability for the program wellness.

Responsibilities

• Organize, plan and direct program schedules and budgets.
• Track metrics and drive action items based on results.
• Assist with contract negotiations as required.
• Oversee interdepartmental activities ensuring timelines, delivery and quality.
• Review program proposals to allocate resources and staffing.
• Establish work plans and staffing for each phase of the program.
• Coordinate product life cycle activities with P&L and customer satisfaction.
• Act as main customer communication channel and escalation point.
• Monitor customer satisfaction reviews and corrective actions.
• Maintain and develop business with customers.
• Ensure project deliverables are met and maintain customer relations.
• Holds up production sites for projects, costs and customer matters through expertise.

Skills

Project management

Cross-functional leadership

Contract negotiations

Customer relationship management

Budgeting

Communication

Education

Bachelor's degree in engineering or related field

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

The “Program Manager” will be based in Bukit Minyak.

In this role, you will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.

Responsibilities:

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer´s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

Qualifications:

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
• Typically requires a minimum of 5 years’ experience in program administration/ management or related area.
• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• Accountability for the program wellness.

What you’ll receive for the great work you provide:

• Medical benefits, dental, vision

• Life Insurance

• Paid Time Off

• Performance Bonus

KJ19

Job Category

Operations

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).