Program Management Director

Flex; Seberang Perai; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

Paid Time Off

Allowances & Bonuses

Job summary

Flex is seeking a Program Management Director located in Prai, Penang. The role focuses on developing corporate policies, directing cross-functional activities, and delivering quality programs to external customers to drive growth and customer satisfaction.

The position emphasizes strategic guidance, project leadership, and collaboration across teams to ensure successful delivery of Flex’s products and services for key clients in the Penang region.

Qualifications

• Bachelor's degree in business, engineering, or sciences; MBA is preferred.
• Typically requires 7 years of progressively advancing program management and/or business development experience.
• Demonstrates mastery of functional knowledge and cross-functional collaboration.

Responsibilities

• Support the program team by guiding clients with strategic plans, goals, timelines and success measures for Flex’s products and services.
• Oversee scheduling, coordination and implementation of contracted Flex products and services for assigned clients.
• Coordinate with clients and Flex operations to define data requirements, production schedules and deliverables.
• Ensure effective communication of strategy between cross-functional teams for smooth transitions through development processes.
• Work with Directors to coordinate team resources to monitor key metrics and maintain customer satisfaction.
• Initiate and approve projects to improve value proposition and client retention for Flex.
• Participate in major contract negotiations and support business development to win growth opportunities.
• Provide input for proposals and help drive quarterly business reviews.
• Implement HR strategies to recruit and retain a qualified, motivated workforce.

Skills

Strategic planning

Client management

Negotiation

Cross-functional leadership

Executive communication

Education

Bachelor's degree

MBA

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Summary

Responsible for developing corporate, global, and organizational policies, and directing cross functional activities to deliver quality programs to external customers, with the overall focus to ensure customer satisfaction and retention to generate growth for the business.

Program Management Director located in Prai, Penang

What a typical day looks like

• Support the program team in the guidance of clients by developing strategic plans, goals, timelines, and measures of success for implementing contracted Flex’s products and services. Act as the primary point of contact between the business and its clients.
• Oversee the scheduling, coordination and implementation of contracted Flex’s products and services for assigned clients.
• Coordinate with the client and Flex operations to define data requirements, production schedule and deliverables as required.
• Ensure effective communication of strategy as required between cross functional teams to ensure project / product or service has a smooth and timely transition through all phases of documented development processes.
• Work with the Director and Management team about coordination of team members to ensure key metrics are monitored per account and that customer satisfaction is closely monitored.
• Innovate and authorize projects using broad and far vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Flex.
• Participate in and/or support major contract negotiations.
• Be responsible to drive, collaborate and steer business development activities to win replacement and growth business.
• Provide business proposal support and inputs for existing and new business.
• Monitor and support the program team to ensure an effective use of and participation in Quarterly Business Review process.
• Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.

The experience we’re looking to add to our team

• A Bachelor’s degree in business, engineering, or sciences; MBA is preferred. Typically requires 7 years of progressively advancing program management and/or business development experience.
• Ability to work with internal teams and executive management as well as external customers to maximize mutual benefit.
• Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses.
• Demonstrated ability to successfully influence senior level management, executives and key clients. Strong negotiation skills required.
• Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Ability to work with mathematical concepts such as probability and statistical inference to practical situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

What you’ll receive for the great work you provide

• Full range of medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Allowances & Bonuses

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).