Credit Recovery Officer

PASADANA SDN BHD; Selangor; On-site; MYR 28,000 - 50,000; Full time

Job summary

PASADANA SDN BHD is seeking a Credit Recovery Officer in Selangor to maximize debt collection while minimizing costs. The role requires following company rules, complying with codes of conduct, and promptly contacting debtors via calls, SMS, or notices to secure payments.

You will handle follow-ups, resolve enquiries, and keep records up to date. Situated in Bandar Sunway, the company has extensive experience in financial recovery and serves multiple industries.

Responsibilities

• To be responsible for maximizing collection through effective collection actions and minimizing the collection cost
• Work according to the collection goals established and meeting the collection target and productivity KPIs
• Follow all company rules and regulation, compliance, code of conduct including maintaining the secrecy of customer record
• Contact the debtors as allocated by the Leader/Manager to request for outstanding payment as quickly and efficiently as possible via telephone call, sms, notices and all other collection method approved by the company
• Review all account which has contactable telephone numbers and re-initiate follow-up call and converting these accounts to be a payable account
• Attend and resolve debtors’ enquiries with regards to collection actions initiated by you on outstanding payment or related matters
• Record all information obtained into the system and ensures the account status is always up to date
• Inform and communicate with the Team Leader on any work-related issues
• Any other duties commensurate to this role as may be required from time to time

Job description

• To be responsible for maximizing collection through effective collection actions and minimizing the collection cost
• Work according to the collection goals established and meeting the collection target and productivity KPIs
• Follow all company rules and regulation, compliance, code of conduct including maintaining the secrecy of customer record
• Contact the debtors as allocated by the Leader/Manager to request for outstanding payment as quickly and efficiently as possible via telephone call, sms, notices and all other collection method approved by the company
• Review all account which has contactable telephone numbers and re-initiate follow-up call and converting these accounts to be a payable account
• Attend and resolve debtors’ enquiries with regards to collection actions initiated by you on outstanding payment or related matters
• Record all information obtained into the system and ensures the account status is always up to date
• Inform and communicate with the Team Leader on any work-related issues
• Any other duties commensurate to this role as may be required from time to time

Situated in Bandar Sunway, Selangor, Pasadana Sdn Bhd was founded in October 1997 by Dato’ Abdul Muhsin bin Abdul Rahman. As one of the largest debt collection agencies with 25 years’ experience in collecting commercial and consumer bad debts. Our clientele ranges from multiple industries namely Financial Institution, Telecommunication, Education, Corporate and Government bodies. Our main role is to assist our clients in recovering their unpaid debts with a professional and tactical approach without jeopardizing the image of our clients.

What can I earn as a Credit Recovery Officer